Alem Ceric Email & Phone Number

Tuart Hill, WA, AU

Tuart Hill, WA, AU

Perth, Western Australia, Australia

Perth, Western Australia

Since 2007, I have enjoyed evolving my senior role at Hassell to best utilise my skillset with developing strategies, change management, building and documenting processes, and maintaining smooth operations in relation with Technology.Key management and operational activities:_Managing all ICT functions for the Perth Studio, while providing senior level.

Provide systems, user training, stringent security and all levels of support in a busy corporate environment of approximately 110-120 users, spread over 3 offices.Ranging from backups, server and workstation management, virtualisation, hardware deployment and SOE image configuration, asset management, procurement, documentation, and VB scripting.

Provided service desk support to head office staff and store team members (over 500+ calls per day)._Work through all open jobs and close them by completing tasks, contacting the store employees and relevant colleagues within the company e.g 2nd level support._Solve store issues and queries received by telephone or email remotely, through UNIX emulation.

Project management, provision & implementation of computers, including point of sale hardware & software, to a large and diverse range of clientele with the majority based in the hospitality industry._Experience in project management – managed various system installations from small to large, with local and remote sites included._New installations, repairs.

Bachelor Of Business (Major In Management, Major In Marketing), 3.565 / 'A' Grade

Completion of Bachelor of Business, Majoring in Management and Marketing with the below unit set: _Accounting _Business and Professional.

Certificate Iv, Interactive Multimedia

Certificate Iii, Information Technology

Certificate Ii, Information Technology