Alem Ceric Email & Phone Number

Tuart Hill, Wa, Au

Tuart Hill, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia

Since 2007, I have enjoyed evolving my senior role at Hassell to best utilise my skillset with developing strategies, change management, building and documenting processes, and maintaining smooth operations in relation with Technology.Key management and operational activities:_Managing all ICT functions for the Perth Studio, while providing senior level global support and training to Hassell Technology and Design staff in their use of the information and communication systems._Strategic planning with budgeting for future needs and implementation of technology within the Studios with various functional teams_Ensuring that technology is being used effectively within the Studios_Standardizing all processes, such as the New User Process, Exit User Process, and the on-boarding of new starters via Technology Induction_Building B2B relationships with vendors of current and new innovative products_Ensuring that all Hassell Technology policies and procedures are adhered to including the promotion of the ITIL Support model and agreed to SLAs with vendors_Involvement in ICT Support roles in the global Studio's (eg. Recruitment, Performance Reviews, Performance Management etc)Key technical activities:_Subject Matter Expert on Skype for Business within the enterprise, planning upgrades and maintenance_Automating tasks to standardize and reduce manual resource labour; for example the User Exit Process via Powershell_Management of Cloud-based Technology such as Panzura utilising AWS, Azure, and Office 365._Enterprise Network administration with a focus on cyber security (including backup, security management, user account management, e-mail systems including Exchange & Office 365, internet access, Sharepoint, office systems and applications support)_Supporting physical server, network and desktop hardware, software and applications

Provide systems, user training, stringent security and all levels of support in a busy corporate environment of approximately 110-120 users, spread over 3 offices.Ranging from backups, server and workstation management, virtualisation, hardware deployment and SOE image configuration, asset management, procurement, documentation, and VB scripting.

Provided service desk support to head office staff and store team members (over 500+ calls per day)._Work through all open jobs and close them by completing tasks, contacting the store employees and relevant colleagues within the company e.g 2nd level support._Solve store issues and queries received by telephone or email remotely, through UNIX emulation tools (TUN) and VNC._Resetting of corporate passwords (via UNIX), Windows passwords (via Active Directory) and Team Member/Staff passwords (via Sharepoint Portal) within the company._Diagnoses & Support of: Desktop PC’s and peripherals, store Backoffice Server and its software, store Point of Sale equipment (printers etc) and EFTPOS pinpads (including software)._Support, training and configuration of handheld devices, e.g PDT’s (Portable Data Terminals) and Handheld Scanners._Maintenance of the corporate servers, ensuring all scheduled tasks are running, logging any errors to the Systems Administrators, and ensuring all stores are sending sales data to head office._MySQL skills to pull back information from store’s databases such as transaction details and configuration._Maintenance of the corporate servers daily tape schedule, and TMS (Tape Management System)._Performing the off-site backup tape exchange._Monitoring of the company’s alarm system Australia wide (CAM’s), notifying the relevant key holders if there has been an intrusion and organising a patrol officer through permitted security companies._Call Centre was awarded ‘ATA Call Centre of the Year for 2006-2007’ with fewer than 50 employees.

Project management, provision & implementation of computers, including point of sale hardware & software, to a large and diverse range of clientele with the majority based in the hospitality industry._Experience in project management – managed various system installations from small to large, with local and remote sites included._New installations, repairs & maintenance of point of sale hardware, computers & software for offices and the hospitality industry._Maintenance of in-house Microsoft Windows 2003 Server – maintenance of Exchange, adding/removing/editing users, tape backups, keeping a neat file structure of shared drives and network paths etc._Installation and configuration of Microsoft Windows products (specifically Windows XP Pro, Windows 2003 Server, and Office 2003) on in-house staff and customer computers/point of sale computers._Configuration and day-to-day maintenance of the company’s showroom containing many different PC Point of Sale systems ranging from wireless handheld order takers connecting to Windows 2003 Server, Retail software on XP Pro, Kitchen display systems and trademark Point of Sale equipment such as Casio touch terminals & cash registers._Supervision and training of staff in relation to POS hardware & software including correct procedures of setting up equipment and programming of databases._Training of POS hardware & software to clients within the hospitality industry._Staging/setting up of POS equipment for high profile Australian fast food companies using the Linux Redhat 9 Operating System._In-house Microsoft Access database programming, design & maintenance for the recording of technical support issues/warranty details/equipment serial and model numbers for the hardware supplied to fast food companies._In-house website design & maintenance – www.21stcenturybusiness.com.au (recently changed)_Preparing quotes for customers, calculating and ordering required parts & stock.

Bachelor Of Business (Major In Management, Major In Marketing), 3.565 / 'A' Grade

Completion of Bachelor of Business, Majoring in Management and Marketing with the below unit set: _Accounting _Business and Professional.

Certificate Iv, Interactive Multimedia

Certificate Iii, Information Technology

Certificate Ii, Information Technology