Alessandro Moro Email & Phone Number

Arluno, It

Vimercate, Lombardy, Italy

In this role I have the responsibility to improve the market presence for a wide products portfolio covering testing tools for labs and live networks in following areas:- Test automation for labs- Cybersecurity- Monitoring and service assurance systems- Time synchronization- Positioning- Traffic generatorI'm involved in customer engagement and product presentation and, thanks to my technical background, I can provide more details if needed during the presentations and suggest best solution for specific requirements.

Vimercate, Lombardia, Italia

Above pre and post sales activities I'm in charge of managing technical department. In this position, after evaluating the requests of the customers, I take care of the process and the timing managing setbacks and new ongoing requirements till the project is delivered.I have to take decisions and find solutions in real time in order to fit into the project plan, taking into consideration the opinion of the colleagues who are involved in the project with me. My role cover also the development of new products, roadmaps and releases: in my experience I have managed the development of new product released on the TLC market.

Milan Area, Italy

During presales activities I work together with sales department and my mission is to present products and solutions, support trials and demos at customer sites.More in detail, my support is asked when sales people find a new opportunity and it requested a technical discussion with the customers.When customers ask for trials I organize it starting from the request of materials to our partners, installation, first configuration, and demonstration of features and functionalities.The first activity I cover in the postsales, is the training: when sales people sell a product I am involved to provide a training to the final users of our products; I prepare presentation and training material and, finally, make the training.In postsales I help customers during their daily activities, sometimes acting as a consultant suggesting optimal configuration of the tool/system and supporting them at 360°.The main scope of the customers is not loosing time with tools and my scope is provide them a prompt and reliable solution to their requests.

Milan Area, Italy

My working day was splitteed between computer technician in the morning and promoter in a mall in the afternoon.During the morning my job was oriented on hardware and software issues, people were referring to me to solve any possible issues on their PC; it could be hardware problems/upgrades so, I learned how to recognize a problem and how to swap PC parts; or software issues, in this case customers want to solve the issue without loosing any data (people life is on their PC).In the afternoon I was promoting company's products (assembled PCs and software) in a mall. I was the customer's reference point when they want to buy a new PC or PC parts, I was their consultant and they trusted me.Thanks to this experience I learned to face many customer personalities and manage them and also how to recognize potential problems related to PC.

Education record

This 4 days training course provided the high level knowledge on how to understand companies financial statements starting from the basics.

Gtac Partner‐Enabled Support Exam, Telecommunications Technology/Technician

I'm enabled to support customers using Netscout systems and tools

English Language

During this training course I've learned how to manage professional contacts especially with foreign partners.I have the knowledge.

Creare Siti Web, Web, Pass

The scope od this training course was to give the participants the ability to create a basic web site by giving the knowledge of HTML.

87/100, Networking (Ccna, Wlanfe), Cisco Certified For Ccna And Wlanfe

Activities and Societies: During this course I practiced with real network appliances like routers, switched and Access Points..

67, Computer Programming