Alen J. Abraham Email & Phone Number

Chennai, Tamil Nadu, India

• Managed a team of technical writers for Zoho Finance Suite, overseeing help documentation maintenance and ensuring Quality Management System compliance.• Led projects to enhance help resources, UX content, and training processes for Zoho Finance apps, resulting in improved user experience and efficiency.• Trained and mentored 15+ technical writers in technical and UX writing, fostering a collaborative and skilled team environment.• Interviewed 100+ shortlisted candidates to recruit high-quality technical writers. • Created assessments to evaluate the skills and knowledge of the candidates.

Chennai, Tamil Nadu, India

• Presented on Zoho Finance Plus at Zoholics Australia 2018 and Connected Banking at Zoholics India 2022, showcasing expertise in financial technology.• Addressed local business owners on the impact of GST on Supply Chain Management in Madurai and Chennai, demonstrating strong communication skills.

Chennai, Tamil Nadu, India

• Enhanced user experience by creating clear and concise UX content for Zoho Finance apps.• Implemented voice charts to maintain a consistent tone across Zoho Finance apps.• Established framework for UX content, improving overall user engagement.• Owned in-product communications channel, managing push notifications and critical dashboard banners.

Chennai Area, India

- Collaborated with developers and designers to create and maintain comprehensive help documents for the Zoho Finance Suite of apps across multiple editions.- Drafted and published product blogs to help users and prospects to adopt new features. - Managed customer community forums and product-related customer communications. - Enhanced and established the framework for help documents and FAQs. - Drafted and printed a book titled ‘A Brief User Guide on Zoho Books’ to help Zoho Books’ partners train students.