C/CE Category driver

• Being the main point of contact for our VIP clients• Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.• Coordinating retention calling campaigns including planning, execution, and evaluation.• Handle customers' day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and tailor-made service.• Following up on specific customer cases and maintaining and good relationship with customers.• Collecting and analyzing information and data on customer segments and suggesting changes for optimization.• Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

• Communication between tech department and all other departments through all depths within the company• QA/manual testing of bug fixes, integrations, developments on staging and production environments• Organizing, creating and distributing tasks in Asana and Basecamp (description creation - briefing documents, steps for reproduction, urls, screenshots etc.)• Project management of implementations of new features on sites/backoffices, integrations (game providers, payment methods, licence for audits elements etc.) - all in collaboration with management, techs and relevant 3rd persons/departments• Organizing, distributing and coordinating tasks/projects to tech team• Scheduling deployments/releases• Creation of release notes for new releases• Reporting issues to external partner companies help desks, tracking and follow up on progress of fixes• External communication - integration meetings with partner companies, collection of integration documentation, aswell as preparing and sending out relevant company technical documentation to external companies• DNS management - updating company websites DNS, solely or in collaboration with hosting companies and 3rd parties (Email providers, Security services etc.)• Basic setup, editing and maintaining companies Wordpress sites - https://condor-gaming.com/ and http://condorbulgaria.com/

Operational management assistant for 25 hours / week:• being responsible, together with the operational manager, for the structure and performance of all departments within the Company, including, but not limited to, administration of business practices to create the highest possible level of efficiency possible• handling various strategic issues, maintenance policies, performing quality controls, coordinating current processes and developing new processes• organizing and performing the recruitment process• handling various finance department tasks such as invoice request, check and process, KYC verification, customer’s payouts, etc.• making sure communication flow within the Company’s departments is on highest possible levelTechnical department assistant (Tester) for 15 hours / week:• as a technical department assistant (Tester) responsible for performing various tests needed and creating a very clean, easy and understanding communication with technical personnel on issues / errors found including the creation of reproducing environment• Asana management, tasks organisation• participation in integrations and other projects tests

• Generating new affiliate leads through Buzzstream (CRM online software for Content Marketing, PR and Link building), accomplishing weekly/monthly goals• Searching and communicating through emails with potential affiliate sites using Buzzstream features under collaboration with companies affiliate managers

• Live chat customer service using SmarterTrack• Answering any player or affiliate enquiries coming in via live chat and/or e-mail• Processing tickets and daily tasks such as processing a variety of bonuses• QA manual tests on sites - gameplay, registration, login, cashier, site functionality testing

• Customer care with existing and new customers, with presentation and sale of range of office supplies, copiers and IT equipment• Communication with suppliers, calculations and pricing, making offers to customers• Monitoring of public tenders and preparation of documentation for tenders• Marketing - creating email marketing campaigns through Mailchimp for potential customers and newsletters for existing customers• Webshop - making categorization and database of all items offered for companies website - http://www.pirini-trade.hr/ - making preparations for items and complement the range, tracking Google analitycs and creating banners through Gimp and Pixlr

• Live chat customer care on Facebook to any customer inquiries coming in via live chat, messages or e-mails about products on http://www.monika-posredovanje.hr/• Processing orders on eBay• Product search on eBay and other supplier sites• Daily tasks - system administration in Excell

• Customer care• Implementation of plans on a daily, weekly and monthly basis• Retail store appearance care, stacking range in accordance with the merchandising standards• Proposing measures to improve sales, reception, exposure, proper labeling of goods

• Organization of team and the retail store in the absence of the Head manager• Liability for material and financial operations, personnel and appearance of the retail store, reception, control and display of goods in accordance with applicable regulations• Addressing customer complaints• Proposing measures for sales promotion and achieving the set sales plans

• Customer care• Implementation of plans on a daily, weekly and monthly basis• Retail store appearance care, stacking range in accordance with the merchandising standards• Proposing measures to improve sales, reception, exposure, proper labeling of goods

• Customer care• Implementation of plans on a daily, weekly and monthly basis• Retail store appearance care, stacking range in accordance with the merchandising standards• Proposing measures to improve sales, reception, exposure, proper labeling of goods

• Direct sales and promotion by phone• Selling Top Shop products - Dormeo, Delimano, Kosmodisk and other brands from company portfolio • Realization of plans on a daily, weekly and monthly basis

• Merchandiser - organization of goods in warehouses of shopping centers, display of goods on the shelves by the standards of Coca-Cola, proposing measures for sales promotion, and achieving the set sales plans• Travelling salesperson - in the HoReCa channel (bars, restaurants), visiting existing customers and finding new and taking care about them, promoting action and arranging assortment of Coca-Cola, scan inventory (refrigerators), and over-indebtedness of inventory

• Agent in customer service - departments - Accounting, Info, Complaints• Telesales agent - selling T-com services (Maxtv, ADSL and packages for fixed lines)