Alena Ihnatsyeva Email & Phone Number

Driven by collective success and performance optimization, I successfully lead a 7-person sales and technical team, contributing to the achievement of the following objectives:Maintained sales turnover in 2023Increased customer satisfaction by 20%Developed and implemented a training plan for sales representatives, focusing on sales techniques and knowledge of technical constraints.Implemented a system for monitoring individual and collective performance, based on key indicators such as conversion rate, quote-to-proposal ratio, and single-visit sales.Provided motivation and individualized coaching for sales representatives, with regular feedback and personalized action plans.Implemented regular portfolio reviews with customer reactivation actions.Defined and monitored clear and ambitious sales objectives, in collaboration with the team.Provided individualized performance monitoring and personalized support for sales representatives.Contributed technical and commercial expertise, particularly in conducting technical audits and negotiating complex contracts.Leadership and Team Management:Led daily briefings and weekly meetings to share successes and areas for improvement.Encouraged collaboration and skills sharing within the team.Performance Indicators and Procedures Management:Analyzed and monitored key performance indicators (KPIs) (CRM, dashboards).Ensured compliance with procedures and their continuous improvement.Collaborated closely with the back office to guarantee smooth and efficient communication.Key Skills:Team managementLeadershipMotivationCommunicationPerformance analysisObjective monitoringTraining and developmentTechnical and commercial expertiseCompliance with proceduresCollaboration

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  Manager

  Socoo'C

  Apr 2023 - Present - Albertville, Auvergne-Rhône-Alpes, France

  Team Management: Leading and motivating a team of 7 people, monitoring individual and collective performance, personalized coaching.Business Development: Setting and tracking ambitious goals, performance analysis, implementation of action plans.Providing Technical and Commercial Expertise: Leading briefings and meetings, sharing knowledge and skills.Managing Performance Indicators and Adherence to Procedures: Analyzing dashboards, ensuring compliance with procedures and improving… Show more Team Management: Leading and motivating a team of 7 people, monitoring individual and collective performance, personalized coaching.Business Development: Setting and tracking ambitious goals, performance analysis, implementation of action plans.Providing Technical and Commercial Expertise: Leading briefings and meetings, sharing knowledge and skills.Managing Performance Indicators and Adherence to Procedures: Analyzing dashboards, ensuring compliance with procedures and improving them.Close Collaboration with Back-Office: Smooth and effective communication, optimizing internal processes. Show less