Alena Ritter Email & Phone Number

Colorado, United States

Passionate about learning and dedicated to working hard, consistently meeting deadlines and delivering superior service as a Field Service Engineer at medical device manufacturer Epredia.Detail-oriented and committed to excellence, always striving to learn and improve while delivering precise and timely service.Implemented and optimized service protocols, enhancing client satisfaction and reducing downtime.Diagnose and resolve complex technical issues, improving equipment reliability and reducing service calls.Working closely with clients and team members to ensure seamless equipment operation and client satisfaction.

Chicago, Il

• Assisted in managing performance expectations for 11 employees within Biomedical Documentationdepartment.• Provided training in company systems and procedures.• Determined preventative maintenance frequencies, troubleshooting, and cleaning information for avery large variety of medical devices.• Prepared documents for projects in accordance with project manager, team or client specifications.• Converted documents from one application to another.• Provided assistance with inbound customer requests, sorting, logging, work order creation, andassignment.• Modeled innovative solutions to respond to organizational needs.• Mentored office employees on use of programs such as Sales Force, Fresh Desk, MicrosoftApplications, and various Internet Search browsers keeping operations consistent and efficient formaximum performance.• Assisted in continuous improvement activities while developing and maintaining resulting documents.

Minnesota

• Maintaining all book keeping, budgeting, taxes, and payroll responsibilities• Inventory tracking and management• Advertising and customer relations• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Saint Paul, Minnesota

• Scheduled and unscheduled preventative maintenance and repair support to three Hospitals and over100 clinics in the HealthPartners / Regions Hospital Medical Facilities network.• Interpreted manufacturer literature and schematic presentations to repair, maintain, and troubleshootmedical equipment.• Incoming technical and safety inspections on all new incoming equipment ensuring compliance withall governing rules, regulations, and policies.• Responsible for incoming customer calls for service shop on rotating basis• Responsible for weekly rotating after hours on-call pager responding to emergency situations at allHealthPartners locations.• Worked closely with outside vendors, sub-contractors and outside service technicians to ensure properservice and delivery of devices.• Organization, scheduling, creation, completion, and closing of work orders in a timely manner on boththe WOSYS and Asset Manager data systems.• Device upgrades, recalls, and corrections completed when necessary.• QMS System, JCAHO, HIPPA, Environment of Care, and Infection prevention experience.• Purchased and maintained tools and parts inventory.• Provided technical assistance and instruction to personnel in the operation, maintenance, and safetyhazards of equipment.• Ability to work independently and as part of a team to implement solutions through logical problemsolving.• Various Manufacturer repairs and maintenance including; Philips, GE, Helmer, Thermo fisher Scientific,Hamilton Medical, Welch Allyn, Ritter, Zoll, Sonosite, Storz, Stryker, Covidien, Olympus, Baxter, Drager,Steris, Tollos, 3M, Masimo, LogTag, Eppendorf, Beckman Coulter, and many more.

Minnesota

• Calibration, test, and repair of clinical audiometric equipment.• Management of incoming inspection production instructions.• Collaboration with engineering on resolution of mechanical and electrical device issues.• Experience using sound level meters, multi-meters, signal generators, artificial mastoids, manometers,soldering equipment, and basic hand tools.• Creating and implementing barcode inventory tracking system in compliance with all GTINqualifications.• Proficient in many PC software's, including; Word, PowerPoint, Outlook, Excel, Access, Navision, QPulse, E-Z Reader, and many more.• Created procedures based on best manufacturing practices that enable efficient operation ofinspection, production, and shipment of materials and goods.• New Product development documentation and releases.• Maintenance and Employee Education of QMS systems.• Creation, maintenance, retention, and employee training in SOP's, B.O.M.'s, DHR's, DMR's, WorkInstructions, ECO/ECR's, CAPA's and all other QMS documentation.• Creation and analysis of quality statistics.• Analysis and processing of nonconforming materials.• Root cause analysis and statistical tools.• Lead and Documented all Compliance Audits including; internal, supplier, ISO 13485, ETL Mark, CEmark, and FDA (21CFR 820, 807, 801).

Bachelor Of Applied Science (B.A.Sc.), Quality/Manufacturing Management, 3.62 Gpa

Presidents list every semester. Obtained an education in manufacturing and quality management, safety, accounting, engineering principles.

Biomedical Equipment Technology, Medical Equipment/Electronics, 3.9 Gpa

Presidents list every semester. Obtained training in biomedical equipment maintenance, repair, biomedical instrumentation, pneumatics.

Network Administration, Computer Networking / It, 3.15 Gpa

Computer Software and Hardware training in UNIX, SQL, HTTP, ORACLE, Novell, Windows NT, and computer networking principles and theory..