Alena Z.Faaborg Email and Phone Number

Driving customer-centric development projectsBuilding and strengthening relations with new and existing clientsFacilitating account management Analyzing and applying customer-targeted feedback

Currently managing multiple offshore clients including MaerskDecreased overspend within the supply chain for 90% of clients within 4 months through customer education and tailor-made approachScored max. in client interaction/ satisfaction with 95% of clientsInternal service development through customer feedback

Implementing business innovations through communication and cultural insightsCreating custom-tailored business analysis, development strategies, and intercultural training plansHave gained 100+ international clients from 30+ countries

Facilitating translation for international negotiationsTranslation of agreements, contracts, and other business-related documentsAssistance in presentations and reports Created courses in Business English/ Russian

Initiated, established and optimized business development strategies based on company targets, product specifications and market stateCaptured new customers by optimizing business strategies and customer cooperation (closed deal for 150.000 Euro during first week)Improved company's customer product portfolio

Planning and implementation of business changesContributing to the development of a new department for international clientsCarried out onboarding and communication with large clients and stakeholdersImproved operations by analyzing processes and applying necessary changes