Provided customer service at a high-pace, high-volume hospital: prepared surgical instruments and ensure patients' safety. Maintained rigorous quality standards and facilitated day-to-day departmental operations.

Redesigned existing Uptown Fungus' website for more efficient usability and responsiveness:• Improved brand image by identifying key brand differentiators that informed UX and UI of the project• Identified existing design usability issues by performing a design audit• Expanded the app’s usability tasks by designing two stakeholder-requested features: stock table and two separate email funnels• Implemented responsive design and optimized the site for different devices (desktop/ipad/mobile)Impact: Site redesign led to an increase of site visits by 42% within the first two months and positive customers' feedback.