With 7 years of experience as an administrative assistant, I have developed strong attention to detail, communication, and written skills. I am currently working as a Virtual Assistant, leading the generation of leads for my client's bookkeeping services using free tools like social media platforms and Google Maps. I also create designed content and graphics to attract leads from different social media platforms and manage my client's accounts.In addition to my lead generation and content creation skills, I have experience in handling fraudulent transactions and calls as a Customer Service Representative for 24/7.ai and Gcare Pharma. I was responsible for verifying customer identity and account information, following established procedures and protocols, documenting relevant details, and educating customers on best practices for protecting their accounts. I collaborated with colleagues and managers to provide exceptional service, problem resolution, and proactive shipping coordination. I value feedback and actively shape our services for continuous improvement and compliance. I am motivated by helping customers and contributing to the success of the team and the organization. I bring diverse perspectives and experiences to the table, as I have worked in different industries and settings.