‣ Foster relationships with 10+ sustainability-minded businesses to increase brand recognition, quantity of Project Partners, and Green Events partners; examples include GreenLiving Magazine, Leslie's Pool Supplies, and Local First Arizona.‣ Enhance member engagement and guidance toward common goals via monthly meetings, group and individual action items, post-meeting minutes, event plans, feedback of past events/meetings, and more.‣ Enhance processes and procedures via updating standard operating procedure documents, resulting in 3 detailed fleshed out management roles, including sections that apply to all leads and members.‣ Promote an organization-wide “Brand Book” to provide branding guidelines and best practices, leading to more consistent, professional, and congruent external presentations of the organization.‣ Develop and execute various communications guidelines, leading to consistent, efficient, and comprehensive internal and external correspondence.‣ Divert 50+ tons of waste per year (between 20-90%) from the landfill at more than 10 Phoenix events, some with greater than 10k attendees, by strategically placing signage, leading greater than 100 volunteer bin guards (on-site recycling educators), sorting, and collaborating with co-loaders and vendors; examples include Oktoberfest, Mesa Marathon, and M3F.‣ Train, coordinate, and lead volunteers and paid staff at 10+ Phoenix events to manage the waste streams, divert materials away from the landfill, and support the circular economy.‣ Gather data on and report metrics associated with zero waste efforts at Phoenix events, culminating in publicly reported success stories and blogs.‣ Present GreenLight Solutions at public and private Phoenix events to grow our partnerships and programs, several having greater than 10k attendees; examples include Shape Up Us Family Fun Expo, Carbon Summit at ASU, and the Tempe Chamber Sustainability Summit.

‣ Improved the quality and effectiveness of member social media marketing via creating training for social media best practices.‣ Established a promotional items guidance document to organize the potentials for promotional item purchases, balancing between sustainability desires and financial practicalities, and making more strategic a previously relatively unplanned process.‣ Improved the effectiveness of lead and regular members by facilitating ad-hoc training sessions supplemented by presentation materials and usable resources.‣ Developed communication templates and guidelines to support myself and future leads in onboarding new members, resulting in approximately 8 well versed, confident, and immediately effective new members within a few months.‣ Created a 3-stage training program, complemented with usable resources and a two-way communication platform, to enhance the effectiveness and confidence of members.‣ Created training resources for leadership roles within the organization in order to enhance member effectiveness.‣ Supported the development of the committee structure by co-creating the roles and responsibilities of various leadership roles, including Internal Communications Lead, Committee Lead, Engagement Lead, Events Lead, Secretary, and Membership Lead.

‣ Assisted over 200 businesses and law firms secure, protect, and commercialize IP assets with SaaS research tools that enable secure growth and protection from IP infringement.‣ Trained 50+ clients on an intellectual property data acquisition and analysis software supporting their successful and maximized utilization.‣ Achieved quota for ¾ quarters within a $1.8 million annual target, despite a challenging macroeconomic environment, by consistently and efficiently serving client needs.‣ Engaged with senior leadership of top law firms across the US, establishing 20+ mutually beneficial partnerships and resulting in increased business; examples include Baker & McKenzie, Kirkland & Ellis, and Butler Snow.‣ Orchestrated 30 minute to 1 hour explorative meetings 1-3x weekly to understand stakeholder priorities and align between 1-6 solutions to client needs within budgetary and time constraints.‣ Negotiated 4-5 page pricing and contract terms, effectively balancing responsible business margin requirements and client needs.‣ Analyzed data trends in my book of business to generated weekly forecast reports for my direct manager and executive leadership; entailed analyzing different product line and sector trajectories to estimate which opportunities were most likely to grow.‣ Leveraged ZoomInfo and LinkedIn Sales Navigator to gather detailed company info and key decision maker insights to successfully prospect and identify potential business partners, producing well designed outreach campaigns.‣ Promoted corollary docketing software to ensure IP filings and renewals met deadlines, contributing to partnerships that comprehensively covered all potential IP needs.‣ Maintained sustained engagement with clients via regular contact and follow-through culminating in satisfied clients with concerns and questions answered and additional services provided where needed.

‣ Successfully achieved quota for 90%+ quarters, with a greater than 100% achievement in 2021 and 2022.‣ Guided clients through 9 pipeline stages yielding a structured and methodical sales approach.‣ Maintained reliability for clients via phone and email by answering 75%+ of phone calls and 100% of emails, building relationships and increasing revenue.‣ Trained clients on various web-based tools such as MyDHL+ 2-3x per week, yielding fewer shipping errors and enhanced customer satisfaction.‣ Coordinated contact between clients and IT to integrate international express shipping service with e-commerce API, increasing efficiency, shipping volume, and catering the end-client experience.‣ Maintained sustained engagement with clients via regular contact and follow-through culminating in satisfied clients with concerns and questions answered and additional services provided where needed.‣ Trained and onboarded approximately 10 new Account Executives showcasing day-to-day responsibilities, explaining best practices, answering questions, and live calls, yielding prepared new executives.‣ Negotiated pricing and billing terms, effectively balancing responsible business margin requirements and client needs.‣ Coordinated with 5 senior Account Executives and 5 junior Account Executives to address shared client needs, and if necessary, seamlessly transition the primary management of that client to the appropriate Executive.‣ Improved successful shipment delivery rate by coordinating with customer service 2-3x per week to facilitate resolution of international shipping issues, such as customs clearance.‣ Improved client record keeping and increased workflow efficiency by utilizing a web-based proprietary Customer Relationship Management software on a daily basis.

‣ Conducted comprehensive assessments of company websites and other publicly available info to determine potential value as strategic partners based on market position, offerings, and alignment with our business objectives.‣ Improved the quality of leads by introducing prospecting technologies (Hunter, RocketReach, ZoomInfo), verification tools, and tailored local information for field sales executives.‣ Generated 2-5 curated business reports daily for sales executives, including multi-billion dollar names like Peloton, to increase partnerships and thus international shipping revenue.‣ Assessed the interoperability of DHL e-commerce tech with potential customer e-commerce technical capabilities to determine suitability of partnership.‣ Collaborated with account executives to create or strengthen relationships with e-commerce businesses.‣ Utilized various software to calculate and predict expected shipping trends, to ascertain the viability of commercial relationships prior to outreach.

‣ Increased revenue by discovering significant shipping volume of small to large businesses in the Chicago area and smoothly transferring them to senior Telesales Account Executives.‣ Trained clients on various web-based tools such as “MyDHL+” to reduce shipping errors and enhance customer satisfaction.‣ Consistently achieved daily KPIs of 60 calls and 30 successful calls, maintaining high productivity to facilitate higher potential of sales.‣ Guided clients through all pipeline stages for a structured and methodical sales approach.‣ Successfully achieved monthly KPI of 12 new and/or regained clients for greater than 90% of months, leading to increased earnings and client relationships.‣ Successfully achieved quota for 100% of quarters; bonuses were based directly on revenue attainment.‣ Maintained reliability for clients via phone and email by answering 75%+ phone calls and 100% of emails, building relationships and thus increasing revenue.‣ Improved client record keeping and increased workflow efficiency by utilizing a web-based proprietary Customer Relationship Management software.‣ Coordinated with 5 senior Account Executives and sales support to address shared client needs, ensure client satisfaction, and if necessary, transition primary management of that client to the appropriate Executive.‣ Demonstrating my sales strengths, won “Rep of the Week” 5 times, “Ultimate Sales Warrior” in May 2019, multiple e-commerce awards, and was the #1 Executive for an e-commerce campaign in 2019.‣ Enhanced leadership skills by running 4 team meetings, of a team of 4 partner Executives and a supervisor; these meetings included reviews of our respective KPI attainments, goals for the week, and presentation of sales campaigns.‣ Trained and onboarded approximately 5 new Account Executives with on-the-job shadowing, resulting in their being prepared for their responsibilities.