Alen K. Email and Phone Number

- Newbie ramp up: Organizing and scheduling training, and preparing team to work on cases.- Root Cause Analysis of the mismatches after generating report from SQL and Tableau as well as finding trends in the markets.- Quality Auditing team's action based on policy.- Organizing and preparing agenda for weekly sync discussion with coach team for alignment.- Organizing, preparing, and delivering presentations for Calibration sessions with reps where we have to cascade policy updates and new changes in the policy, and align team based on RCA outcome.- Enhancing employee performance through coaching and training on policies and market-specific requirements.- Performing, providing and completing data analysis to establish trends and report to clients.- Participating in stakeholder meetings to align ourselves with the weekly reports and updates.- Preparing and emailing weekly reports to Team Leads. Tracking team performance based on agreed-upon KPIs.- PiP collaboration: Responsible for organizing refreshers and shadowing for team according to the Action Plan designed in coordination with TL.- Strategic planning and brainstorming to mitigate policy gaps and align the team on workflows and achieve targeted quality.- Working on escalations from legal and government bodies to identify and triage on-platform violations on a highly sensitive client-side tool.- Communicate results, flag improvement possibilities with the client, and coordinate intervention from different stakeholders (Policy Managers, L&D, Training, Quality, etc.).- Presenting QBR (Quarterly Business Report) for the Management team to deliver successes, learning outcomes, and future goals.

- Processing and reviewing accounts that have been flagged to review potentially sensitive content to ensure there are no violations of policies- Validating, investigating and responding to inquiries of an urgent or sensitive nature and working on multiple projects- Recognising international, domestic and regional trends and patterns and escalate to Policy team.- Auditing rep's action based on policy.- Enhances employee performance through coaching and training on policies and market-specific requirements.- Attends and participates in meetings to review results.- Perform, provide and complete data analysis to establish trends as requested.- Actively re-reviews disputes of reps to ensure consistency and alignment with our community standards and internal policies.- Working on projects directly with clients.- Ad hoc work given by Team Lead or Client like escalation, making presentations and administrative support.- Understanding and performing content reviews under client supervision for International and Domestic cases, following the client's policies and procedures- Demonstrating speed, agility, critical-thinking, and problem-solving skills in a fast-paced environment

Auto Benussi d.o.o is authorized car dealership for Fiat, Alfa Romeo, Jeep, Lancia, Mazda, Renault, Dacia, Jaguar and Land Rover.Responsibilities:- Proactively engaged with customers through daily communication via email and phone calls.- Effectively presented a diverse range of vehicles to potential customers, showcasing features and benefits.- Prepared and organized all necessary paperwork for seamless customer transactions.- Provided comprehensive information to customers regarding vehicle specifications and documentation requirements.- Managed the operation of the driving park, ensuring vehicles were well-maintained and available for test drives.- Conducted test rides, offering firsthand experience and insights into the features of different car models.Contributed to creating a positive customer experience and facilitating smooth transactions.

**AL-KRIS | Business Company - Embroidery, T-shirt Printing, E-commerce****Key Responsibilities:**- Engaged in business meetings with potential clients, effectively promoting AL-KRIS products and services.- Successfully communicated with customers, closing sales deals to consistently achieve revenue targets.- Utilized Photoshop skills to edit photos and prepare artwork for sublimation print, ensuring high-quality output.- Developed and managed impactful social media marketing campaigns on Facebook, including the creation and monitoring of advertisements.- Operated heat press and embroidery machines with precision, contributing to the production of top-tier products.- Demonstrated web development skills by creating client websites, providing a platform to showcase their products and services.- Ensured up-to-date content by updating the CMS with new products and offers, enhancing the overall user experience.- Managed the company's Facebook page, regularly updating it with new products, offers, and pertinent information.- Proactively contacted customers and potential clients via phone and email, fostering discussions about AL-KRIS products and services.- Performed Ad Hoc duties, showcasing flexibility and adaptability in fulfilling various responsibilities.*Contributed to the growth and success of AL-KRIS by effectively managing diverse tasks and delivering outstanding results.*

**Promo.fil | Specialized Agency for Merchandising, Promotion, and Sales****Key Responsibilities:**- Provided insightful order recommendations, optimizing product availability and ensuring customer satisfaction.- Efficiently stocked shelves, maintaining organized and visually appealing product displays.- Conducted rigorous inventory control to track stock levels and prevent shortages or excesses.- Diligently controlled product dates to uphold quality standards and prevent expired items on shelves.- Generated comprehensive distribution reports, facilitating informed decision-making.- Collected essential field data and images, contributing to strategic planning and campaign assessment.- Orchestrated the strategic placement and installation of POS materials to enhance brand visibility.- Supervised promotional events and tastings, ensuring smooth execution and customer engagement.- Performed Ad Hoc duties, showcasing adaptability and responsiveness to varied responsibilities.*Contributed to the success of Promo.fil through meticulous planning, execution, and monitoring of merchandising, promotion, and sales activities.*

**Violeta | Leading Regional Brand in Premium Hygienic Products***Established in 2002, Violeta has evolved over fifteen years to become a regional brand leader in the production of premium hygienic products. The company proudly serves as the exclusive representative for renowned global brands, including Ferrero, Barilla, Evian, Trenton, Paladin, and many others.***Key Responsibilities:**- Maximizing all opportunities in the sales process to ensure successful closures.- Serving as a supervisor for promotions and degustations, orchestrating impactful campaigns.- Conducting market research and prospecting to identify and acquire new customers.- Installing POS materials and equipment strategically to enhance brand visibility.- Regularly visiting existing and potential customers, fostering strong relationships.- Delivering comprehensive product training to partners as needed, ensuring product knowledge excellence.- Ensuring the visibility of products through the regular placement of promotional, merchandising, and communication materials.- Distributing product samples to clients as needed, contributing to promotional efforts.- Efficiently stocking shelves to maintain well-organized and visually appealing product displays.*Contributed to Violeta's success through proactive sales strategies, impactful promotions, and meticulous customer engagement.*