• Overall resort responsibility for ensuring the company service and operational policies and standards are met and exceeded• Ensuring compliance with local laws and standard working practice regulations• Managing and coordinating the resort accounts, budgets, company property and stock• Building relationships with chalet owners and suppliers and developing new business • Represent the brands at supplier and owner meetings, events and resort familiarisation trips.

- Management of a 13-rooms art hotel on Italian seaside- Main objective to improve processes and digital presence- Execution of operative tasks when needed

- First contact person of the 70 employees in the company- Head of departments Spa and Engineering- Partner relations (agencies, touristic boards…)- VIP guests relations- Recruiting and Preselection- Social media management- Organization of employee trainings, internally and externally

***704 hours of independent in-class experience***(Students in range from 15 to 19 years old)Subjects: - Principles of organization- Accounting- Corporate finance- Statistics- Introduction to tourism- Traffic management and travel agencies- Front-office management and CRM in hospitality

Department of Marketing, Business to Business section: --> Data analysis: Stata, SPSS--> Supporting teaching and research activities of professor Vishal Kashyap through creating lecture materials and literature review.

Own project for Internal Digital Communication department: --> Developed benchmark about the use of digital and big data to measure employees’ sentiment and engagement. --> Created dashboard and relative metrics to improve measurement of employee engagement using data from digital channels.

--> Corporate account management: Support activities and assistance in preparation for meetings and processing of large accounts in financing, investing and transaction-related matters. --> SME account management--> Regional headquarters (August 2014) --> Private Banking: Assisting in asset management advisory of private individuals who enjoy high levels of income or invest sizable assets. --> Center for Liberal Professions: Supporting of customer groups… Show more --> Corporate account management: Support activities and assistance in preparation for meetings and processing of large accounts in financing, investing and transaction-related matters. --> SME account management--> Regional headquarters (August 2014) --> Private Banking: Assisting in asset management advisory of private individuals who enjoy high levels of income or invest sizable assets. --> Center for Liberal Professions: Supporting of customer groups that require separate treatment due to their professional backgrounds: Doctors, lawyers, architects (requirement: membership in a chamber). --> Retail management: Market analysis, valuation of branches, regions and products, adjusting new products to regional needs and communicating those to the sales force. Reported to the retail manager. (July 2014)--> Introduction to the core business of a retail bank through one-month-long engagement in a branch. (February 2014) Show less

--> Search, analysis, negotiation and buying of advertising spaces from large holiday portals --> CRM--> Website administration --> Traffic management through Google Analytics--> Booking management