•Department of Treasury of Puerto Rico•Manage lottery processes in the computer center.•Handle and manage system backups as part of disaster recovery and contingency planning efforts.•Provide basic technical support to users, emphasizing IT security awareness and best practices.•Coordinate specialized technical support when required to address complex IT security needs or system vulnerabilities.•Participate in information system testing (UAT, QA), focusing on ensuring… Show more •Department of Treasury of Puerto Rico•Manage lottery processes in the computer center.•Handle and manage system backups as part of disaster recovery and contingency planning efforts.•Provide basic technical support to users, emphasizing IT security awareness and best practices.•Coordinate specialized technical support when required to address complex IT security needs or system vulnerabilities.•Participate in information system testing (UAT, QA), focusing on ensuring security measures and compliance are met.•Prepare and draft lottery draw procedural documents.•Organize and archive reports to maintain accurate records for security reviews and system audits.•Support the systems supervisor with tasks related to the implementation and review of IT security measures.•Perform physical server build-up, ensuring all security protocols and configurations are in place. Show less

•NASA PR Space Grant Consortium•Maintenance and troubleshooting of hardware devices such as computers, printers, electronic boards, office phone, and switchers.•Workshop assistant in different STEM areas such as aeronautics, chemistry, mathematics, and robotics.

•University IT department•Helped install and troubleshoot devices such as computers, electronic boards, printers, and switchers across the university.