Conduct eligibility verifications for Canada Child Benefit and GSTC recipientsCommunicate with taxpayers in English and French to request required documentationCollaborate with third-party organizations, such as schools and healthcare providers, to validate informationEnsure compliance with government regulations and maintain confidentiality of sensitive dataResolve discrepancies and maintain comprehensive records of verification processes

Assessed taxpayers' personal information to determine eligibility for GST/HST credit (GSTC) and Canada Child Benefit (CCB)Contacted taxpayers in both official languages to request information and documentation used to (re)calculate monthly amounts for the GSTC and CCBIssued official letters to taxpayers in both official languages Released retroactive payments of the CCB, GST/HST credit, and various provincial benefit programsAssessed and provided feedback on my fellow agents'… Show more Assessed taxpayers' personal information to determine eligibility for GST/HST credit (GSTC) and Canada Child Benefit (CCB)Contacted taxpayers in both official languages to request information and documentation used to (re)calculate monthly amounts for the GSTC and CCBIssued official letters to taxpayers in both official languages Released retroactive payments of the CCB, GST/HST credit, and various provincial benefit programsAssessed and provided feedback on my fellow agents' work to ensure the highest quality standards and team excellence Show less

Assessed applicants’ income information to determine eligibility for federal COVID-19 emergency benefits (CRB, CRCB, CRSB)Released payments to applicants deemed eligible and authored denial letters for applicants that did not meet eligibility requirementsPeer reviewed agents' cases and provided one-on-one coaching to new agents

Provided specialized consulting services to public library CEOs in Northern Ontario in the areas of cataloguing, collections, and policy developmentProvided training to public library board members across Northern Ontario, and resolved inquiries regarding legislative requirements under the Ontario Public Libraries ActCoordinated all aspects of the OLS – North Pools program, consisting of shared collections of materials rotated among participating librariesCreated and enforced… Show more Provided specialized consulting services to public library CEOs in Northern Ontario in the areas of cataloguing, collections, and policy developmentProvided training to public library board members across Northern Ontario, and resolved inquiries regarding legislative requirements under the Ontario Public Libraries ActCoordinated all aspects of the OLS – North Pools program, consisting of shared collections of materials rotated among participating librariesCreated and enforced compliance with bibliographic standards and policies for the Joint Automation Server Initiative (JASI), a consortium of 120 public libraries across OntarioLaunched the Collections and Acquisitions Resource Initiative (CARI), a initiative involving streamlined ordering of materials from library vendorsRedesigned circulation reports, OPAC search facet options, and indexing terms available to consortium member libraries to ensure effective discovery of library resourcesAssisted public library CEOs with the completion of the Annual Survey of Public Libraries and provincial grant application Show less

Provided readers’ advisory and reference services for print-disabled library clientsRegistered CNIB clients for digital library services, as well as library services by postAssisted with the coordination and promotion of TD Summer Reading Club for print-disabled youthProvided instruction to clients with operating and navigating the CNIB Digital Library

Corrected, enhanced, and upgraded WorldCat-derived bibliographic records with appropriate classification numbers, subject headings, and other bibliographic fields as neededCreated new, original bibliographic records for monographs, audiovisual materials, posters, and music scores

Provided classification numbers and subject headings for monographsUpgraded and enhanced cataloguing-in-publication (i.e. level ‘8’ records) bibliographic records to full-level

Responded to inquiries from prospective student regarding academic programs and coursesAssisted prospective students determine the most appropriate field of study and registered students for coursesPrepared press releases for local media outlining academic courses and programs

Responded to citizen inquiries on a wide range of issues of concernResearched legislative issues and prepared reportsAttended legislative committee meetings and provided summaries for governor’s staff