• Lead and manage the CS Orthokit department (13 people), guaranteeing that the more than 30K deliveries/year (90k sets/year) and the received orders (more than 40.000) are delivered, returned, and invoiced in due time and form.• Operational cost reduced, processes standardized and shortened, and customer experience improved.• Better use of the Orhokits (>1300 SKU). Increasing the turnover, deliver and return on time, Availability... and reducing the unused set delivered.• Synergies found with the whole SC E2E and Sales that enhanced the efficiency.• Decision making and control of the daily operations eased by gathering and analyze data through different tools such as SalesForce, Power BI… and provided to the right stakeholders.

• Demand planning and supply of Ethicon and CSS products and NPI’s.• Back orders handled to minimize the impact in customers, tenders’ obligations, and P&L.• Warehouse stock levels adjusted and incidents (quality, returns, scrap…) decreased.• Better alignment with commercial teams, EMEA SC, and other internal departments such as QA/RA, Finance, Customer Service, sales…• Launch of best practice areas within the organization.

• Lead and manage the A&D (Acquisition and Divestiture) projects in EMEA (>100 countries) for CS, guaranteeing a seamless transaction for the companies (buyer and seller) and the final customers.• Project customization depending on the market of implementation, due to legal requirements, logistic constraints, leveraging synergies with other departments, processes, and procedures in use.• Risk assessments and mitigation plans as well as the implementation plan in coordination with the rest of the involved departments, Transport, IT, Finance, SC, Quality… through AGILE methodology.

• Improvement processes with area of intervention on Invoice accuracy, Logistic processes, On time in full delivery, … achieving department efficiency and cost savings through LEAN methodology• Audits and compliance responsibilities on Customer Service GDPR, SOX Audit, External and Internal Audits, Foreign Corrupt Practice Act (FCPA), writing and reviewing department’s SOP.• Supply Chain, logistics and Customer service management in different EMEA projects

• Management of department’s projects and the 10 people Customer Service team "Process Excellence" which process more than 200k orders/year.• Implementation of processes that expedite and improve the management of orders with more than 139.000 SKU.• Research of synergies with the warehouses so that shipments in more than 8.000 delivery points conform to "excellence" standards required.• Monitoring the management of transport's incidents and looking for solutions with logistics operators to adapt to the needs of our customers.• Control of deposit adjustments, returns, credit & debit notes.

• Regular visits to customers to optimize processes and to find synergies.• Monitoring and coordination of the transport to the customers in portfolio.• Management of customer issues in portfolio.• Regular meetings with sales teams to identify areas for improvement and facilitate their interaction with customers, especially in billing processes and delivery of the goods.

• Achievement of Sales volume and distribution targets, signing agreements targets and Shopper plans.• Identify new customers in the designated área (Madrid, Ávila and Guadalajara).• Implementation of Merchandising campaigns in pharmacies assigned.

• Management of "Global Surgery" consignments in partners hospitals.• Solving logistic and billing problems.• Support to product and business managers in daily issues.• Support queries shipments and hospital billing.

• Creating the basis of the logistics in Italy, where the company opened an office in 2009.• Stock control, international freights, control of goods to destination and transport claims.• Management of the warehouse in Italy, the logistics and customs processes and documentation.• Supervision of supply contracts and supplier invoices

• Resolution of queries raised by Spanish companies interested in the Italian market: providing commercial contacts, market analysis, commercial strategy for entry, personalized services, etc.• Preparation market studies from different sectors and news related to the Italian market.• Attendance to market fairs of different sectors in Italy and elaboration of its reports.

• Administrative at credit and collections department for English speaker partner hotels