Adam Lepp Email & Phone Number

Chaska, Mn, Us

Manage the technical team responsible for compute, storage infrastructure, systems administration, and support.Oversee and engage in systems administration activities including Microsoft 365 administration, active directory management, and other administrative tools and functions (patch management, group policy management, and security).Oversee and engage in endpoint systems administration and related functions including new systems deployment, client application installs, patch management, and security.Oversee and engage in security operations including security awareness training, end-point protection, managed detection and response, access/permissions management, and authentication (SAML, multifactor, security keys, windows hello, password management, etc)Oversee the team's day-to-day priorities including project workload and manages the team’s after-hours on-call support activities to ensure operational demands are met.Collaborate with the systems technical staff to design and build a global architecture and roadmaps to enhance MSG’s infrastructure systems and applications.Lead creation of standards for new technology.Guide, direct, and recommend enhancements for system performance, reliability, scalability, and capacity. Develop and provide solutions targeted to meet existing, enhanced, and new service network/security platform solutions for business and infrastructure services. Author and provide input for systems and services, documentation, procedures, and processes.

Microsoft 365 Administration including account, email, Sharepoint, and related active directory/Azure administration.Endpoint administration via tools such as Intune, Group Policy, and AutoPilot to maintain end-point devicesEndpoint and user security administration including multi-factor authentication and related functions (e.g. SAML integration, Windows Hello), endpoint detection & response systems administration (anti-virus, anti-malware, threat protection, URL controls, etc), and other endpoint security solutionsAdministration of ITSM tools (Atlassian suite) for tracking requests, incidents, problems, change management and related ITIL service management needsOversight of service desk operations to ensure requests and incidents are being responded to in a timely manner.Communications administration including telephony, messaging, video & audio conferencing, and related multimedia systems (cameras, audio & video devices, TV monitors, etc)

St. Cloud, Mn, Us

Provided quality services, preventative care, and solutions to approximately 15 regular clients (including small and large businesses, and financial institutions) while maintaining a high level of client satisfactionRoutinely performed project-based installations and service-based repair calls at client locations and occasionally assisted the Managed Services group remotelyTroubleshot networks, systems and applications to identify and correct malfunctions and other operational problemsImplemented network systems including switches, servers, and workstationsAccurately maintained documentation and complied with service administrative procedures in a timely basis to include completing pick tickets and collecting client signatures Trained local office new hires and assisted the entire team with procedural and technical helpAssisted in creating company-wide documentation, policy training curriculum, and taught a monthly class based on the curriculum

Served as the first point of contact for eight clients and worked to exceed client expectationsInstalled and maintain new and/or existing client equipmentTroubleshot networks, systems, and applications to identify and correct malfunctions and other operational problems

Madison, Wi, Us

Identified, mentored, and developed student leadersProvided pastoral care for leadership teams, students, and facultyTrained students and faculty and provided resources and opportunities for them to grow in their love for God, people, and communities in the world

Brookings, South Dakota, Us

Provided technical support for several colleges on campusDiagnosed and problem solve networking, malware, and hardware failure issuesManaged a team of technicians and trained new hiresSetup and distributed new laptop and desktop systems for faculty and staff