Alessandra Soares Email and Phone Number
Alessandra Soares work email
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Alessandra Soares personal email
I am a planning and performance specialist for portfolio management operations, with solid experience in data analysis, indicators and cost management, business intelligence and leadership.Analytical profile, focused on results, good communication. I am motivated by great challenges and people development.
Quintoandar
View- Website:
- quintoandar.com
- Employees:
- 4674
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Senior Business Strategy Specialist | Collections And EvictionsQuintoandarState Of São Paulo, Brazil
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Senior Planning & Performance Specialist | Strategy OpsQuintoandar Jul 2024 - PresentSão Paulo, São Paulo, Brazil- Strategy development and execution: Planning and monitoring strategic projects and initiatives in Collections & Evictions, ensuring alignment with organizational objectives.- Executive Communication: Preparation of detailed executive reports on the results and progress of initiatives, including documentation of strategic decisions made.- Analysis and Implementation: Analysis of global results and support in the execution of projects to optimize processes and achieve goals.- Stakeholder Management: Coordination and management of stakeholder expectations and needs.
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Senior Planning & Performance Coordinator | Fintech OperationsQuintoandar Mar 2024 - Jul 2024São Paulo, São Paulo, Brazil- Performance management and creation of indicators for financial operations, collections and evictions- Elaboration of strategies to control delinquency, increase recovery and portfolio management- Planning operational indicators based on the company's losses budget
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Planning & Performance Coordinator | Fintech OperationsQuintoandar Jan 2023 - Mar 2024São Paulo, São Paulo, Brasil- Performance management and creation of indicators for financial operations, collections and evictions- Development of operations performance dashboards- Elaboration of strategies to control delinquency, increase recovery and portfolio management- Developing strategic indicators for the year and setting targets
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Ops Performance Coordinator | Rental OperationsQuintoandar Oct 2021 - Dec 2022São Paulo, São Paulo, Brasil- Performance and productivity management of operations, acting as the business partner of the operations to develop strategies and tactics for correction and evolution of indicators.- Management of operation costs. Leading projects to gain internal efficiency and review the partners' compensation, focusing on cost reduction. - Leadership of a team with six business analysts
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Customer Success Specialist Ii (Sae Digital - Core Bu)Arco Educação Aug 2021 - Oct 2021São Paulo, São Paulo, Brasil- Elaboration of upsell and cross-sell strategy and performance monitoring of the commercial team- Management of the budget for commercial incentives- Reorganization of the commercial agendas and elaboration of dashboards with customer retention indicators.- Leadership of a team with two people. -
Customer Success Specialist (Sae Digital - Core Bu)Arco Educação Jul 2020 - Jul 2021Curitiba, Paraná, BrasilActing as PMO in initiatives of:- Customer service performance management and service satisfaction improvement, focused on reducing complaints.- Evaluation of portfolio and indicators of educational products and services, with development of strategies to increase engagement.- Handling educational data and elaboration of student performance reports.- Review of commercial team processes and systems.- Leadership of a team with two people.
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Customer Relationship Trainee (Sae Digital - Core Bu)Arco Educação Aug 2019 - Jul 2020Curitiba, Paraná, Brazil- Restructuring of the helpdesk system (Zendesk)- Creation of quality tools for customer service- Restructuring of efficiency and service quality indicators - Study of the team's productive capacity and follow-up on the achievement of goals- Improvement of service NPS- New strategies for customer retention through the customer relationship team
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Production InternBrasal Sep 2018 - Jul 2019Brasília E Região, Brasil- Quality assurance of PET packaging;- Good manufacturing practices: food and environmental safety;- Receipt and release of raw materials: preforms and labels; - Verification of machinery and tool maintenance, documentation and planning.
Alessandra Soares Skills
Alessandra Soares Education Details
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Project Management And Agile Methodologies -
Management -
Big Data And Market Intelligence -
Chemical Engineering
Frequently Asked Questions about Alessandra Soares
What company does Alessandra Soares work for?
Alessandra Soares works for Quintoandar
What is Alessandra Soares's role at the current company?
Alessandra Soares's current role is Senior Business Strategy Specialist | Collections and Evictions.
What is Alessandra Soares's email address?
Alessandra Soares's email address is al****@****.com.br
What schools did Alessandra Soares attend?
Alessandra Soares attended Pontifícia Universidade Católica Do Rio Grande Do Sul, Ohio University, Fae Centro Universitário, Universidade De Brasília.
What skills is Alessandra Soares known for?
Alessandra Soares has skills like Fortran, Microsoft Word, Microsoft Excel, Marketing Digital, Modelagem De Dados.
Who are Alessandra Soares's colleagues?
Alessandra Soares's colleagues are Juan Enrique Mares, Gabriele Bonato Parra, Edilaine G De Souza, Beatriz Donini, Bruna Paris, Letícia Souza, David Weslley M. Oliveira.
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