Created a new funnel for Digital KYC customers that led to 5% increase in KYC Case ClosureLed the creation of new programs resulting in over $350MM in retained deposits by allowing customers more time to complete KYC gaps, reducing account blockages and closures.Led the implementation of a process for End to End testing across digital teams and channels, resulting in a 5% increase in efficiency and a more robust testing framework.Increased Data Capture submission rate from 64% to 78%Drove remediation efforts for a client identification program that had a success rate of 75.4% through digital channelsOversaw a team of digital product managers, aligning day-to-day activities with business and organizational goalsImplemented a data-driven approach to define success metrics, which resulted in a 10% increase in customer satisfaction and an 18% improvement in increased customer submissions for KYC information.Defined and executed a strategy that improved platform performance for 1.2MM users, saving $2.3MM in operational costs

Authored SOP for new devices; streamlined device integration process and timing while retaining quality and regulatory approvals.Established a Trello Board, using a Kanban technique on the device integration pipeline, making the process more transparent to Stakeholders and allowing for faster internal and external communications and releases.Expanding base of new Glucometers and APIs fully integrated with the Glooko platforms through continuous communication with partners and diabetes device manufacturers to gather requirements, close deals, and steadily grow recurring revenue.Gathered Requirements for Localization and device integration needsSuccessfully launched Glooko products in French-Canadian and German languages.Created the international readiness/launch process at Glooko.Added 18 additional languages to the Glooko platforms, ready for commercial launchIncreased diabetes device compatibility to 98% of all Diabetes devices available worldwideManaged team of engineers to drive localization efforts for the global launch

Proficiency in Jira, Git, and Trello led to assignments with Product Management, QA, and UI/UX Design teamsCollaborated on scope, development, and requirements gathering for product features that earned FDA approval.Formulated new iOS/Android features and fixed current production bugs (Objective-C/Swift/React Native/Java).Lead the initial development for internationalization and localization of the iOS and Android AppsIdentified more efficient testing methods to improve the Glooko App; presented findings to Product Manager and Engineering teams.