Alesha Pretorius Email & Phone Number

Pretoria Area, South Africa

• Provide high availability for variety of customer infrastructures• Design, deploy and maintain virtual infrastructure solutions based on VMWare Virtual Infrastructure• Be a Subject Matter Expert on VMWare Virtual Infrastructure including architecture, DR, backup and HA• Provide fault, configuration, performance, and security management• Participate in or lead projects, working closely with various IT functions and vendors• Review existing technology implementations and suggest and implement improvements and upgrades• Use and evaluate the most advanced tools, technology, and product design solutions that support Cloud Services.• Maintain awareness of the foundation that virtual infrastructure provides for the delivery of services.• Implement VMware software upgrade into the Dev and Test environments recommend and approve upgrade releases for production environment• Implementation, configuration and support of latest blade and cloud technologies• Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. • Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.• Research and identify solutions to software and hardware issues• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Refer to internal database or external resources to provide accurate tech solutions

Pretoria Area, South Africa

• Assist the Project Manager Supervise Construction Site and Monitoring staff & team performance. • Create and maintain Standard Operating Procedures. Manage site set-up and organisation of equipment and employees. Producing risk assessments. • Provide supervision and planning in the successful completion of specific projects. Determine the method of construction, manpower, equipment and material needed and quality control.• Perform audits of construction operations to ensure work is being completed in compliance with project specifications and monitor safe work practices.• Plans, distributes and oversees daily work activities to ensure that established goals and objectives are met.• Review daily production reports, material usage sheets, keep track of work hours, complete and maintain accurate "as-built maps" for areas built.• Ensure all assigned personnel receive appropriate health and safety training. Perform periodic safety audits for all assigned crews.• Ensure completion of the job(s) with quality and timeliness.• Provide management with proper, timely and complete job documentation and project updates as required.• Must ensure that both he/she and all employees under his/her supervision comply with proper safety standards/ procedures and work practices according to OHS Act, Construction Regulations and/or the customer, whichever standard is higher.• Report all personal & vehicle accidents/incidents immediately to supervisors cooperate and assist in the investigations of same.

Pretoria Area, South Africa

• Provided technical assistance on inbound telephone tech support calls.• Used remote access to perform troubleshooting when needed.• Walked employees through step-by-step process for troubleshooting hardware issues.• Assisted with anti-virus program installations and virus removals.• Used good problem-solving skills for troubleshooting problems.• Used great customer-service skills.• Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors. • Maintain network security by configuring firewall rules, web content filtering, user administration, malware detection and prevention. • Performed upgrades and installed updates.

Pretoria Area, South Africa

Programming, Installation and maintenance of VHF/UHF two way radio General administration duties (Job Cards, Invoices, Quotations, Filing)Reception and Switchboard