Technical Sales and Customer Service professional with over 20 years of business development, field/technical sales, specification and consultative sales experience mainly in the construction industry (fenestration, roof lights, loft conversions, renovations). A broad range of client experience covering large-scale B2B public initiatives through to high end private domestic projects. A self-starter used of taking the initiative and working independently or as part of a broader team; practically minded with a strong technical nature and customer service ethic. • Account Management & Customer Service: Effectively managing B2B & B2C accounts generating a sales turnover of around £2m/pa and securing long-lasting relationships; overseeing high end domestic and small commercial projects from initial concept to completion and liaising with a variety of stakeholders from architects, building developers, contractors, local authorities, builder merchants/dealers, installers to private end-users.• Sales & Business Development Skills: Account manager instrumental in doubling VELUX Slovenia revenue over 5 years through consultative and specification sales; creating a new business with a touch of product management - developed a sales and installation network for the launch of new VELUX solar thermal products onto the local market. • Technical Understanding: Robust understanding of the sales and construction process, ability to read and interpret architectural and construction drawings; quick assimilator of technical information.• Languages: Full professional proficiency in English, Spanish, and Slovene (native), limited working proficiency in Serbian, Croatian and Bosnian with the elementary proficiency of German.