Alesha Riley, Ms Email & Phone Number

Atlanta, Georgia, United States

Specialist that serves as a consultant for the Business Care Team by developing strategies to create efficiencies in processes by way of which robotic process automation. My role also consist of managing daily and monthly reports for the department.

Atlanta, Georgia

Responsible for assessing current state business processes to identify deficiencies. This is accomplished through process mapping, data analysis, survey's and interviews with key stakeholders. Promote use of Lean Six Sigma, statistical tools and DMAIC methodology by creating governance documents that standardize the way to which the team approaches projects. One of my projects I served as a trusted advisor to key business groups and their leadership of the License & Title teams to help create business value. Collaborated with my peers in IT to synchronize systems to replicate relevant vehicle information from one application to the other. This resulted in a $89,000 cost savings.

Greater Atlanta Area

Used process improvement methodologies and Lean Six Sigma principles to manage projects and drive operational excellence business results. Collaborated and communicated effectively to deliver process protocols and manage change initiatives. Proven ability to partner with subject matter experts document current state process maps, to promote new ideas and influence culture shift for the good of the organization. Decreased cycle time of underwriting process by standardizing work. Worked with system coordinators to create a note maker tool that included relevant underwriting information that needed to be noted on the policy. This created controls that reduced errors to ensure each customer received the same positive experience. Evaluated new process adherence and consistency after implementation.

Greater Atlanta Area

Applied fundamental knowledge of company underwriting practices and policies, federal and state requirements, managing a book of business, agency and marketing practices, and applicable technology. Monitored business performance metrics by transaction per hour. Transactions per hour were measured by the volume of commercial business applications processed per hour. Remained current on issues affecting the general liability lines of business prices and classification to determine coverage of new business submissions.

Master Of Science - Ms, Business Analytics

D'Amore-McKim School of Business Business Analytics, Business Administration Graduation Date: December 15, 2018

Bachelor Of Arts - Ba, Psychology

Graduation Date: May 18, 2014