I am in charge of increasing and developping the foreign market, and creating a Customer Service addressed to the Italian market (defining roles, assignements and goals, monitoring activities) Frequently I travel abroad both in Europe and AsiaOthers: price list updating, order data entry, monitoring credit insurance situation.Results: 30% increase in the foreing turnover compared to Y2012. New markets: Turkey and Honh Kong (sales), China (stable contacts), France (getting back in toouch with some industries - commercial negotiation in porgress). Relating to Customer Service: weekly production meetings have been implemented as well as the basic procedures concerning orders, samples, and archive.

I am the Customer Serivce Manager within the Small Domestic Applliance Division, leading a team of two people.My activities are: assigning customers, scheduling monthly meetings to check order situation and forecast, every-two-week meetings to update old and new customer status , every-three-month meetings to compare turnover to previous year and market survey, to be in constant communication with the R&D dept. to fully support customers.I am in charge in particular of key-customer among them Luigi Lavazza S.p.A, Bialetti Industrie S.p.A., CTC-Clatronic Italia S.r.l.Others: price list updating,order data entry, delivery bill issuing.Frequently I visit customers in Italy and abroad.My position reports to the Sale Director.

My activities included: consistently coordinating agents and area managers as well as Sales Director and agents/area managers, orders, pricing, periodic reports on business trend (including monitoring agents and area managers profit) , constant communication with the graphic dept., both inside and outer, to better support customer.My position reported with a straight-line to the owner.

My activities from 2006 to 2008: Customer Service Supervior of a team of two people dealing with 800 customers approximately.I was directly in charge of the Far East (China, Hong Kong, Tawain, Korea) and UK areas, and of key-customers such as Philipds DAP and The Coca-Cola Company USA.Orders, pricing , technical-commercial support, monthly reports on the business trend, trade fair arrangements, visit to potential and acquired customers mainly in Aisa , 3/4 times a year, pursuing results by set targets .My activities from 1998 to 2005: export dept. employeeExport Dept.: Correspondence, offers , trade fairs and business trip arrangements, translating support to the Technical Direction,visit to customers in Europe (mainly UK, Germany, Switzerland, Poland, and ex-Czech Republic) almost every two months and in Asia (Hong Kong, China, Taiwan) two/three times a year.Moreover, I was dealing with the correspondence and offers for the Italian market as well as executive secretary functions.With these roles, I reported directly to the General Manager.

My activiites: correspondence, offers, trade fair arrangements, order data entry

My activities:correspondence, offers, trade fir arrangements, and order data entry.My position reported to the General Manager

Correspondence, fair trade arrangements, order data entry, invoicing, accounting functions