• Provided exceptional customer service, handling a high volume of inbound customer inquiries and requests via phone, email, and in-person interactions.• Responded to customer inquiries in a timely and professional manner, resolving issues and addressing concerns to ensure customer satisfaction.• Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs.• Collaborated with cross-functional teams

• Implemented UI Style with help of SCSS.• Translated UI designs into structured and well-organized HTML/CSS, compatible with modern browsers.• Used RWD techniques in web development by reviewing mock-ups, animating them for desktop/mobile. • Develop interactive components using JavaScript and jQuery as well as external APIs.

• • Led a team of sales representatives, providing guidance, training, and support to ensure customer retention and sales targets are met or exceeded.• Worked with cross-functional teams, including marketing and product development, to identify and pursue new business opportunities.• Analyzed sales data and trends to identify opportunities for growth and to develop targeted sales plans.• Conducted regular sales meetings with team members to review performance, set targets, and identify areas for improvement.• Demonstrated strong negotiation and communication skills, with the ability to build and maintain relationships with clients.