Alessandra Grechi Email & Phone Number

Santa Cruz De Tenerife, Cn, Es

Santa Cruz Di Tenerife, Canarie, Spagna

Manage guest relations team (including Receptionists) to ensure they comply with all standards and operating proceduresAppraise team’s performance and produce regular reports Examine daily duties, assign tasks and check on progressEnsure and provide a professional upscale guest service experience. Create a positive first impression for guests.Assists in leading and supervising the Front Office Team. Motivate and develop team members.Provide training, direction, and leadership to the Guest Experience Team.Create, lead, and maintain the VIP and amenity program to increase guest loyalty and retention.Takes personal responsibility for correcting service problems and creating memorable guest experiences.Respond to needs of guests and anticipate their unstated ones.Maintain regular and seamless communication with guests by being approachable, detailed oriented, results driven and gracious.Coordinate and manage communication between all departments impacting the guest’s experience.Closely work with the Hotel Director and the Sales & Revenue Team to comprehend rate strategy based on seasonality.Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.

Santa Cruz Di Tenerife, Canarie, Spagna

Greeting guests upon arrival and making them feel welcomed.Administering complete check-ins and check-outs with the LEAN operative system, including payments.Providing front desk services to guests.Assigning proper rooms and taking care of administrative duties.Delivering mail and messages regarding the previous organization of guest requests for special occasions such as birthday, anniversary, surprises, ecc...Coordinating the job with all departments and staff management.Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions of the area, making reservations as needed.Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.Offer assistance at the Guest Experience Guest to the individual needs and unique requests of all guests. Ensure guest needs are responded to in a timely and efficient manner.Processing meal and beverage requests especially focusing on special requests.Resolving problems and dealing with conflict or tense situations with disappointed guests.

Genova, Italia

Main responsibilities:Artistic Programming & Audience Outreach • Responsible to devising and delivering the Entertainment and Artistic program of that is consistent with the aims, objectives and strategic plan of the of the Company within expenditure budgets agreed by the Management. • Drive the growth of artistic programming like dancing nights, VIP ceremonies, special events also with artists, comics, bands (i.e. Opus, Gloria Gaynor, Vernia, Pintus, Ale & Franz, DJ set, etc…), VIP clubs, theatre events (official format of Tu Sie Que Vales, The Voice, ballet production, etc…) lunch & dinner shows, including new implementation of the artistic product plan work with internal and external stakeholders (agencies, external suppliers) to establish new initiatives; explore new creative models for multi-year developmental partnerships, deriving the strongest possible curated program by skillful investing the events resources. • Deliver a program that captures the imagination and engages a broad cross-section of guest’s audiences, while showcasing cutting-edge, pioneering work which may not always command the same scale of audiences but which is vital to Costa Cruise position on the global stage, exemplifying the highest level of artistic portfolio. • Supervise the staff responsible for program administration, program curation, project management, budget management, and tracking; work closely with finance, production, marketing and other administrative departments to establish policy and procedures for commissions and the effective and efficient administration of all programming. • Develop and implement education, outreach and community programs; provide support to those programs.

Genova, Italia

Marsa Alam

Tourist animator with specialization in the role of choreographer in Marsa Alam (Egypt) at the Blue Lagoon Hotel FlorianaMain activities and responsibilities at the beach Animation during the day with related activities such as muscular awakening lessons, aqua gym; Latin dance lessons, and group dance lessons and group games with the entertainment staff. Evening entertainment in the main locations of the village and the local disco and especially participation in night cabaret shows and musicals as first dancer and choreographer.The role of choreographer in this job experience means to create and study with the artistic manager, all the musicals and the assigned night shows, teach the animation staff, managing the weekly testing program, to be performed on live in requests by the Agency timing. It was also necessary to follow the organization of the customs and music related to musicals.

Djerba Tunisia

Welcoming guests at the airport, transfers airport- village and village-airport related speech-in-and out, welcome meeting with business presentation, services and excursions, daily assistance to the information desk Settemari, medical care hospital, insurance practices management and any service delivery related to tourist satisfaction.

Rivoli, Italia

Main activities and responsibilities related to transport management in every stage: from 'order agreed with the customer; transport research and tracking, of the entire European market.

Orbassano To

Catalog arrangement, checkout and order management, visual merchandisin