The creation of life projects and personalized tourism itineraries together with the client uses playful and sensorial approaches to provide the most extraordinary experiences during the real experience of travel.1) LIFE PROJECTS - related to a change of country, or city within the country itself 2) TRAVEL TOURISM PORTFOLIOS - related to plan unique trips aboard or within the country itself wether on vacation, leisure, or stays for a slightly longer period.This applies and… Show more The creation of life projects and personalized tourism itineraries together with the client uses playful and sensorial approaches to provide the most extraordinary experiences during the real experience of travel.1) LIFE PROJECTS - related to a change of country, or city within the country itself 2) TRAVEL TOURISM PORTFOLIOS - related to plan unique trips aboard or within the country itself wether on vacation, leisure, or stays for a slightly longer period.This applies and serves both Brazilians & Foreigners Customers.#personalconcierge #traveldesigner Show less

Personal Concierge was born from a dream, from its idealizer, of exchange with other peoples, of different cultures, and of a passion for communicating, interacting and living, through different languages, with the plurality of habits and customs of other Nations and of Brazil. It was born from the natural hospitality of the Lands of Minas Gerais, the characteristically "mineiro" pleasure of welcoming each visitor with love, and of awakening their joy by treating them with courtesy, elegance… Show more Personal Concierge was born from a dream, from its idealizer, of exchange with other peoples, of different cultures, and of a passion for communicating, interacting and living, through different languages, with the plurality of habits and customs of other Nations and of Brazil. It was born from the natural hospitality of the Lands of Minas Gerais, the characteristically "mineiro" pleasure of welcoming each visitor with love, and of awakening their joy by treating them with courtesy, elegance and simplicity.It aims to advise Foreigners who come to live in Brazil, as well as Brazilians in the process of change, to support the structuring of a new life, in a gentle, simple and uncomplicated way, acting as a "Dream Facilitator"​, creating a bridge between the Customer and the desired Service, through a "premium"​ service and a personalized program that aims to meet their needs to adapt to a new reality, besides offering security, tranquility and cosiness to their first days in a new Country, in a new city.It offers 2 main “Services & Specialties Portfolio”, and all starts with the planning of a “Life’s Project” to identify the desires of the Customer. This applies both for a change of country, or city within the country itself, as for a trip abroad and serves both Brazilians & Foreigners Customers.In general, the first “Services & Specialties Portfolio“ include planning for accommodation, food, health, documentation, transportation, education. And the second include planning of personal stylist service, legal advice, creating new businesses, shopping, leisure, culture & tourism, finance, meetings and events, entertainment and recreation, and visitor information. The Portfolio is defined by the Customer’s desires, and is not limited to the Services & Specialties mentioned above.It can act in the management of the Project as a whole and, if the Customer wishes, can also personally accompany the Customer in some or all stages of the execution. Show less

Personal Concierge is a business that is reinventing itself through Agile and UX & UI Design and transforming itself into a fully digital platform. Due to the 2020 pandemic, the company's business model, which is still very young, is being completely overhauled;As an Agile Project Manager and as a UX & UI Designer, she is applying Scrum, Kanban, Design Thinking, Design Sprint, Design System, and she is using managing, designing and collaborative tools like Jira, Trello, Miro, Google… Show more Personal Concierge is a business that is reinventing itself through Agile and UX & UI Design and transforming itself into a fully digital platform. Due to the 2020 pandemic, the company's business model, which is still very young, is being completely overhauled;As an Agile Project Manager and as a UX & UI Designer, she is applying Scrum, Kanban, Design Thinking, Design Sprint, Design System, and she is using managing, designing and collaborative tools like Jira, Trello, Miro, Google Workspace, Zoom, Slack, Discord, among others, for implementation of its Digital Platform and its App using Fig.Jam & Figma. Show less

She acted as Flow Manager and Governance & Growth Assurance in the Healthcare area, ensuring the governance and growth of the Healthcare Vertical. Among her main responsibilities was the management of the value-added delivery flow to the Client portfolio, acting in the backoffice, giving support to the Delivery Director and the Delivery Managers of the Healthcare Services, as well as to the Comercial Director and the Account Manager who take care of Healthcare Vertical's Clients expansion, in… Show more She acted as Flow Manager and Governance & Growth Assurance in the Healthcare area, ensuring the governance and growth of the Healthcare Vertical. Among her main responsibilities was the management of the value-added delivery flow to the Client portfolio, acting in the backoffice, giving support to the Delivery Director and the Delivery Managers of the Healthcare Services, as well as to the Comercial Director and the Account Manager who take care of Healthcare Vertical's Clients expansion, in terms of monitoring, controls, organization, delivery management and Comercial integration, such as:Strategic Integration VisionContinuous Process ImprovementInnovation VisionStrategic Project Management, Forecast & BillingValue-Added Flow Management of the levels: Strategic, Solution Delivery, Solution Design & CreationPlanning, management and analysis of new business opportunitiesPlanning and analysis of Capacity managementPreparation of technical and commercial proposalsVision of Client Experience at all levelsLeadership and Vision of beware with People;Use of tools like Power BI, JIRA, Hubspot, Miro, Figma, Discord, Slack, among others;She promoted thematic workshops to knowledgment and dissemination of the company's portfolio of digital innovation products & solutions, open for participation by professionals at all levels - Strategic, Solution Delivery and Solution Design & Creation;She managed the project and helped the Delivery Director in the Healthcare Service Business design & creation and its implementation;She acted in detailing and definitions in integration project between MEC (Ministério de Educação e Cultura) and CNI/System-S; She also acted as a Product Owner and Scrum Master, supporting the process of specification and detailing between user and software engineers. Responsible for conducting the daily and periodic management rites, with stakeholders and with the project team. Show less

Freelancer in Home Office Platforms (UX, UI, AI): execution of micro tasks focusing on improving the user experience, the user interface, SEO and training of an Artificial Intelligence.

Consolidated through her performance in differentiated projects the transition from traditional project management to project product management in environments whose lifestyle is the "Agile" practice, with the adoption of new artifacts and tools, mixing the knowledge acquired through experiences in IT Governance & IT Project Management & Agile.

She participated in the creation of the PMI MG Third Sector group, whose objective was to initiate actions that could lead Project management to this segment;Applied the "Participatory Rapid Diagnosis" model for project management in Third Sector companies and organizations;Participated in the development of a simplified methodology for project management in Third Sector companies and organizations;She presented Life Projects and Participatory Rapid Diagnosis to… Show more She participated in the creation of the PMI MG Third Sector group, whose objective was to initiate actions that could lead Project management to this segment;Applied the "Participatory Rapid Diagnosis" model for project management in Third Sector companies and organizations;Participated in the development of a simplified methodology for project management in Third Sector companies and organizations;She presented Life Projects and Participatory Rapid Diagnosis to companies associated with PMI-MG. Show less

Idealized and managed the "Mosaico Geraes, A Real Project in the Tracks of Minas", project of Sustainable development of communities, in Quilombo Mato do Tição, in Jaboticatubas / MG;Participated in 2010 in the Cultural Development and Management course offered by Fundação Clóvis Salgado and carried out by the organization "Pensar e Agir com a Cultura" and participated as a member of the cultural networks “Ação Dupla”, managed by the organization "Pensar e Agir com a Cultura", and also… Show more Idealized and managed the "Mosaico Geraes, A Real Project in the Tracks of Minas", project of Sustainable development of communities, in Quilombo Mato do Tição, in Jaboticatubas / MG;Participated in 2010 in the Cultural Development and Management course offered by Fundação Clóvis Salgado and carried out by the organization "Pensar e Agir com a Cultura" and participated as a member of the cultural networks “Ação Dupla”, managed by the organization "Pensar e Agir com a Cultura", and also of the network "Pastel com Angu com Cultura", created by the participants of the Cultural Development and Management course;She was a member of the Network of Articulators of Culture of Minas Gerais, created by the Superintendency of Interiorization of the Secretary of State for Culture of Minas Gerais;Applied the "Participatory Rapid Diagnosis" model as Cultural Manager and Articulator of Culture of Minas Gerais;Participated in the development of a simplified methodology for project management in companies and organizations in the Cultural Sector;She presented Life Projects for participants in the course "Development and Cultural Management", offered by the Clóvis Salgado Foundation and to members of the Network of Culture Articulators of Minas Gerais. Show less

Idealized and implemented the "Creative Immersion Life Projects";As a result of a personal experience, and in function of the great influence received by the social, artistic and cultural areas, carried out creative immersions in project management, which mixes creativity, art and management for the development of human potential as a strong Instrument of transformation and fulfillment of our dreams. One of the great goals of creative immersion was to demonstrate that the development of… Show more Idealized and implemented the "Creative Immersion Life Projects";As a result of a personal experience, and in function of the great influence received by the social, artistic and cultural areas, carried out creative immersions in project management, which mixes creativity, art and management for the development of human potential as a strong Instrument of transformation and fulfillment of our dreams. One of the great goals of creative immersion was to demonstrate that the development of projects in companies, institutions and communities pass by the development of the individual and their life projects; She acted as personal in projects, and through lectures, experiences and creative immersions of project management, applied in personal and business life, encouraged her clients to follow the path of the heart, the discover who they are in essence, and live the love and abundance in all areas of your webs of life;Applied the Participatory Rapid Diagnosis model in creative experiences as a Personal in Life Projects and as Personal and Business Coaching;Applied the Life Projects model in the Digital Inclusion Program, a social responsibility project at Unimed-BH;She gave lectures on life project management at the IBS / FGV in Belo Horizonte and Hospital João XXIII, among others; She was interviewed twice by journalists Déa Januzzi and Márcia Maria Cruz for news report published, respectively, on 02/27/2011 and 03/18/2012, in the "Caderno Bem Viver" of "Estado de Minas" newspaper; She was invited by Roberta Zampetti for the "Brasil das Gerais" program, held on 07/09/2011, addressing the theme "Life Projects"; Idealized, implemented and managed the project "Outdoor Life Projects", leading project management applied in the personal life for squares and parks of the city of Belo Horizonte through creative experiences; Idealized and held the workshop "Creative Immersion in Life Projects" at Plansis, among other companies and non-governmental institutions. Show less

She has written several articles on the subject covered in the Creative Immersion in Life Projects; She was selected for publication of the article "Life Projects, A Creative Immersion in Project Management" in the annals of the 5th PMI-MG Project Management Congress, an integral part of the PMI (Project Management Institute), an international reference body for project management, congress held in November/2010.

Conceived and produced and managed the show "Olhos Negros, A Musical Journey for Black Culture", in partnership with singer, producer and singing teacher Celinha Braga; She managed cultural projects of "Celinha Braga Oficina de Música", a music school.

Elaborated proposal of implementation of sustainable development project in the communities of the municipality of Jaboticatubas/MG, acting in the initial survey of information, as well as in the management and structuring of the project, besides the formation and training of multidisciplinary team;Idealized and managed the project "Mosaico Geraes - A Real Project in the Tracks of Minas", project of sustainable development of communities, started in the quilombola community of "Mato do… Show more Elaborated proposal of implementation of sustainable development project in the communities of the municipality of Jaboticatubas/MG, acting in the initial survey of information, as well as in the management and structuring of the project, besides the formation and training of multidisciplinary team;Idealized and managed the project "Mosaico Geraes - A Real Project in the Tracks of Minas", project of sustainable development of communities, started in the quilombola community of "Mato do Tição", in Jaboticatubas/MG; She developed a project for "Quilombo Mato do Tição", together with the leaders of the quilombo and of the Municipality, for selection of "Quilombo do Mato do Tição" as one of the new culture points of Minas Gerais State, a project approved in early 2009 by the Superintendency of Interiorization of the Secretary of State Of Culture of Minas Gerais;Applied the Participatory Rapid Diagnosis & Life Projects models for Project Coordination activities, implementation of the Digital Inclusion Program in Quilombo, and for activities such as Personal in Life Projects;Participated in the conception of Information Architecture (AI) of the "Mosaico Geraes" site, along with the UX & UI Design and Project Development teams;She created websites and blogs in the CMS tool "Jimdo" for the various projects of the Mosaico Geraes program. Show less

She developed Plansis' Training Program, whose objective was to offer a training portfolio, in partnership with IBM, to the company's customers and employees.She managed the Training Program Implementation Project, from the assembly of the course grids to be offered, as well as the hiring of instructors, opening classes, offering to the market, enrollment process, accounts receivable and financing, accounts payable and calculation of school and financial results.

She provided management and planning assistance to Strata Engenharia through participatory rapid diagnosis for the review of the company's strategic planning;Generated report of recommendations of the advisory to prepare a plan of action for the development and implementation of the strategic planning 2010-2014.

Managed the creation project of the importer Inovert, whose business is the import of eco-sustainable cleaning products, from conception, licensing (ANVISA) to the assembly of operational logistics of import, clearance, storage, marketing and delivery.Company of the Strata Engenharia Group

She structured the PMO, improved and implemented the project management methodology of the "Federação das Unimeds de Minas Gerais".

She managed IT projects for the implementation of electronic ticketing systems in "Empresa1" and for Obtaining CMMI Level 2 certification.

Elaborated proposal of implementation of sustainable development project in the communities of the municipality of Jaboticatubas/MG, acting in the initial survey of information, as well as in the management and structuring of the project, besides the formation and training of multidisciplinary team;Idealized and managed the project "Mosaico Geraes - A Real Project in the Tracks of Minas", project of sustainable development of communities, started in the quilombola community of "Mato do… Show more Elaborated proposal of implementation of sustainable development project in the communities of the municipality of Jaboticatubas/MG, acting in the initial survey of information, as well as in the management and structuring of the project, besides the formation and training of multidisciplinary team;Idealized and managed the project "Mosaico Geraes - A Real Project in the Tracks of Minas", project of sustainable development of communities, started in the quilombola community of "Mato do Tição", in Jaboticatubas/MG; She developed a project for "Quilombo Mato do Tição", together with the leaders of the quilombo and of the Municipality, for selection of "Quilombo do Mato do Tição" as one of the new culture points of Minas Gerais State, a project approved in early 2009 by the Superintendency of Interiorization of the Secretary of State Of Culture of Minas Gerais;Applied the Participatory Rapid Diagnosis & Life Projects models for Project Coordination activities, implementation of the Digital Inclusion Program in Quilombo, and for activities such as Personal in Life Projects;Participated in the conception of Information Architecture (AI) of the "Mosaico Geraes" site, along with the UX & UI Design and Project Development teams;She created websites and blogs in the CMS tool "Jimdo" for the various projects of the Mosaico Geraes program. Show less

Managed the IT Governance project, which implemented the IT Governance Information System and 15 of the 34 processes of the model proposed by COBIT 4.0 in 2006, being directly responsible for Implementation of the processes of investment management, monitoring and evaluation of IT performance, monitoring and adequacy of internal controls. It was also responsible for the integration between the processes and the continuity of the project in 2007;Participated in the processes of… Show more Managed the IT Governance project, which implemented the IT Governance Information System and 15 of the 34 processes of the model proposed by COBIT 4.0 in 2006, being directly responsible for Implementation of the processes of investment management, monitoring and evaluation of IT performance, monitoring and adequacy of internal controls. It was also responsible for the integration between the processes and the continuity of the project in 2007;Participated in the processes of elaboration of the Budget of Information Technology and the strategic planning since the year 2005; She participated directly in the implementation of the systems development methodology; Coordinated the implementation of the quality assurance process in the development of IT Management systems;Developed and implemented methodology for auditing IT processes, as well as auditing the management goals of IT Management;Participated directly in the definition of processes and indicators of IT Management, analyzing the indices of investments and costs with Information Technology in the company;She carried out surveys of IT indicators in the Complementary Health segment, aiming to measure the performance of IT Management in relation to the market; She participated directly in the restructuring of IT Management, with approximately 90 professionals, coordinating planning and description of software production processes, being recognized through performance evaluation as a fundamental resource of this process; Managed the migration project of the Help Desk system;Contributed to the modernization of business management through the use of information technology, having received remuneration for participation in the company's results; Contributed to the automation of business processes; She managed the implementation of the Digital Inclusion Program at Unimed-BH in 2006 and 2007, a social responsibility project, carried out in partnership with CDI Minas. Show less

Consulting by Partner House Ltda. She managed the Unimed-BH's enterprise management system implementation project, with emphasis on project management processes (integration management, scope, costs, time, quality, risks, human resources, communication, acquisitions and stakeholders), coordinating around 50 people directly involved in the project, as well as integrating all the company's back-office sectors and senior management, totaling approximately 300 people indirectly involved in… Show more Consulting by Partner House Ltda. She managed the Unimed-BH's enterprise management system implementation project, with emphasis on project management processes (integration management, scope, costs, time, quality, risks, human resources, communication, acquisitions and stakeholders), coordinating around 50 people directly involved in the project, as well as integrating all the company's back-office sectors and senior management, totaling approximately 300 people indirectly involved in the project;Elaborated the project plan together with the team leaders and their respective managers, coordinating the definition of the scope, the preparation of the schedule, the cost estimate, the risk mitigation plan, the communication plan, the process of analysis and selection of software and consulting providers, and the infrastructure plan required for the project; Led this project in record time of deployment in relation to the planned scope;She analyzed in detail, reporting to senior management, all project costs throughout its life cycle;Proposed and implemented an innovative process for project risk management; Accompanied all the acquisitions of the project, participating directly in the contracting negotiations of the implanted software, as well as the consulting professionals of the winning company, in addition to all the necessary hardware and infrastructure resources;Held periodic follow-up meetings with the entire team, including the presence of the Sponsor, member of the senior management of Unimed-BH;She applied the knowledge in project management and strategic business management acquired in the MBA of Project Management at Fundação Getúlio Vargas FGV, contributing to the maturity of Unimed-BH's project management methodology. Show less

06/2001 - 03/2002. Consulting by Partner House Ltda.Internally coordinated a team of collaborators and managed the "Usina Santa Cruz" Project in Rio de Janeiro for implementation of business management software and processes;She worked with the customer's Software Factory to implement Business Management software, ERP Totvs and integration of Business Management & ERP systems.08/1999 - 06/2001. Way Up Software Ltda. Working at the WayUp Software Consulting… Show more 06/2001 - 03/2002. Consulting by Partner House Ltda.Internally coordinated a team of collaborators and managed the "Usina Santa Cruz" Project in Rio de Janeiro for implementation of business management software and processes;She worked with the customer's Software Factory to implement Business Management software, ERP Totvs and integration of Business Management & ERP systems.08/1999 - 06/2001. Way Up Software Ltda. Working at the WayUp Software Consulting Company, she managed projects for the implementation of Business Management Software (ERP), in companies of differentiated segments in the states of Rio de Janeiro, São Paulo and Minas Gerais, with emphasis on project management processes (integration management, scope, costs, time, quality, risks, human resources, communication, acquisitions and stakeholders);She contributed to the inauguration, organization and growth of the subsidiaries of the company Way Up Softwares in Minas Gerais and Rio de Janeiro, headquartered in São Paulo. Show less

At the Technology company “International Syst”, she worked on the Service Desk deployment project, as well as the level of user satisfaction with regard to attendance at Cera Ingleza in Belo Horizonte.

Participated and contributed actively to the organization and general modernization of the Caixa Econômica Federal branch, mainly in the periods of expansion of the company's staff, implementation of the Total Quality system, implementation of the new Accounting and Compensation System, as well as government plans;Carried out the reconciliation of the main accounts affected by the "Collor Plan", giving prominence to the Caixa Econômica Federal branch within the general framework of the… Show more Participated and contributed actively to the organization and general modernization of the Caixa Econômica Federal branch, mainly in the periods of expansion of the company's staff, implementation of the Total Quality system, implementation of the new Accounting and Compensation System, as well as government plans;Carried out the reconciliation of the main accounts affected by the "Collor Plan", giving prominence to the Caixa Econômica Federal branch within the general framework of the company;Elaborated, developed and implemented accounting control projects of the accounts referred to above, resulting in a zero pending framework; Carried out the accounting control of all financial operations of the Caixa Econômica Federal bank branch;Conducted negotiation of defaults and recovery of credits at Caixa Econômica Federal; Managed bank branch administrative costs and expenses at Caixa Econômica Federal;Coordinated the bank branch human resources sector at Caixa Econômica Federal; Performed public relations work for the bank branch of Caixa Econômica Federal;Received maximum individual promotions by merit in 91 and 92, standing out in the evaluations of performance by the dynamism, organization, communication, cooperation, leadership, knowledge and creativity in the Caixa Econômica Federal;Received collective bargaining for merit in 93, 94, 95 and 96, contributing to the improvement of the classification of the Caixa Econômica Federal branch in the performance evaluation by Sales Points, generating benefits such as new equipment, increasing trust and salary functions for the entire team. Show less

Accounting auxiliary services.