Alessandra Pesce Email and Phone Number

Recycling & Repair Process Design,Commercial Programs & Trade In strategies definition, Swap Forecast & Financial Impacts, Reverse Flow Management & Budget Definition

Commercial Initiatives & Trade In strategies definition, Swap Forecast & Financial Impacts, Reverse Flow Management & Budget Definition

Design and standardization of After Sales business processes, after gap analysis and business requirements collection phases at WW level.Development and validation by UAT tests of the ERP system for After Sales management flows.ERP implementation at WW level and definition of overall remote system support and problem resolution flows.Management of technical and business training for final users at WW level on processes and procedures.Improvement and standardization of Customer… Show more Design and standardization of After Sales business processes, after gap analysis and business requirements collection phases at WW level.Development and validation by UAT tests of the ERP system for After Sales management flows.ERP implementation at WW level and definition of overall remote system support and problem resolution flows.Management of technical and business training for final users at WW level on processes and procedures.Improvement and standardization of Customer Experience and Ecommerce Services at WW level.Design and implementation of automatic messages for updating customers on repair progress.Definition of system technical and business requirements for identifying repairs in potential delays and managing the proactive follow up with customer.Development and application of After Sales Policy at WW level for managing claims by customers from both a Client Service and Production point of view. Show less

•Analysis, management and resolution of customer problems regarding sales and after sales activities.•Coordination of the information with other departments in order to identify the best strategy to give resolution to the problems.

•Analysis on Baggage Redelivery focused on main indicators in order to define the construction of the general model.•Data Collection and following analysis, in order to identify possible optimizations throughout the use of the Simulation System.