With an international career that has evolved from a deep passion for Design and Open Source technologies to a leadership role, I am dedicated to driving strategic innovation and delivering exceptional customer experiences. My journey has equipped me with a unique blend of expertise in product development, and business strategy, allowing me to lead organizations toward sustainable growth and transformation.My approach integrates Design Thinking and Agile methodologies, enabling hypothesis-driven innovation that aligns with market demands and fosters meaningful customer engagement. I have a proven track record in developing Customer Experience strategies across various services, products, and innovative business models.I lead Hinto in crafting innovative strategies and overseeing dynamic teams, ensuring we remain at the forefront of delivering outstanding customer experiences in a rapidly evolving digital landscape. My commitment to fostering collaboration and knowledge-sharing is evident in my involvement in training, workshops, and academia, including contributions to IED.In my current role, I am focused on leading transformative initiatives, driving organizational success, and creating a culture that prioritizes customer satisfaction and innovation.