British Council is a UK public body and international cultural organization, providing English courses for adults, companies, and Young Learners and IELTS and CAE certification exams. • First point of contact for information about English courses, IELTS and CAE exams and Professional and University admission exams in the UK.• Handling phone and email or on-site requests in the various teaching venues in Rome.• Customer consultations to analyse needs and identify suitable solutions until the sale is concluded, encouraging cross-selling.• Managing exam registrations, enrolments and relative payments via bank transfer, POS, online platforms, instalment payment plans, etc.• Maintaining a database of students and candidates and managing the relevant documentation.• Following up on feedback and complaints alone or together with the relevant manager.• Lead generation and retention to relaunch sales on the occasion of promotions or new products. • Periodic contact with students for feedback and to identify areas for improvement. • Participation, representing Customer Service, in information sessions on the educational activities of the 3 Italian centres, for current and potential customers.

Tefl in Italy is an accredited English-teacher training academy providing courses for obtaining the Trinity CertTESOL certification. The academy also duals as an English school, offering “Teaching Practice” classes alongside regular English courses and individual classes.• Sole point of contact for customers, handling enquiries, enrolments and payments. • Consultations with customers to define their learning objectives and suggest appropriate study plans with eventual follow-up of student progress.• Planning of class timetables and arranging curricular activities for trainee teachers. • Organizing and supervising the teaching activities as part of the school internship program.• Supporting trainee teachers with classroom management, finding suitable accommodation in Rome, completing bureaucratic procedures (e.g. visas) or finding post-course employment.• Responsible for all social media marketing and periodic newsletter creation.• Organising language exchange events between trainee teachers and Italian students.

AIM Group International SPA is a leading international company specialising in meetings, congresses, incentive travels and events.• Data-entry activity, registering and invoicing participants. • Liaising with participants via e-mail or phone to agree on preferred travel options.• Issuing flight and train tickets and handling changes or cancellations.

Trotta Bus Services SPA is a coach rental company operating in the tourism industry. • Providing guided “hop-on, hop-off” tours in Italian, English, French, and Spanish.• Ticket sales and liaising with third-party sellers to promote and market tour tickets.

Venti Dal Mondo Srl is a tour operator and travel agency, organising group tours in Italy and worldwide.• Providing customer service, answering information requests and handling all relevant travel documents.• The planning of group tours by collaborating with foreign suppliers (hotels, tour guides, tour operators, various transport companies, etc.)