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Alessandra Ferrero Branco is listed as Customer Success Strategy Specialist at Kestraa based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alessandra Ferrero Branco.
Alessandra Ferrero Branco previously worked as Customer Success Strategy Specialist at Kestraa and Customer Success Strategy Senior Analyst at Kestraa. Alessandra Ferrero Branco holds Bacharelado Em Administração, Business Administration And Management, General from Pontifícia Universidade Católica De São Paulo.
Communicative professional with an analytical mindset and big picture thinker that thrives in a team environment, with 10+ years focused on the customer journey, seeking the best outcome of this partnership. Technology and data-savvy, able and eager to grasp new concepts quickly, and committed to continuously improve myself and my work. Seeking opportunities to grow even more each day and change the world.
Listed skills include Portuguese, Market Planning, Pmo, Ms Project, and 26 others.
A career timeline built from the work history available for this profile.
Responsible for the CS Strategy, designing CS processes, flows, and training, communicating with our client base (e.g. monthly newsletter), instituting a client-centric culture throughout the company, and developing documentation and KPIs (data analysis using Google Analytics, JIRA, Metabase, and Power BI) to generate information to empower our CS team of their client's operations.
Building the new structure of data-driven CS Strategy, designing CS processes, flows, and training, communicating with our client base (e.g. monthly newsletter), instituting a client-centric culture throughout the company, and developing documentation and KPIs (data analysis using Google Analytics, JIRA, Metabase, and Power BI) to generate information to empower our CS team of their client's operations.
Responsible for the onboarding and adoption of partners and their clients. Engaging andtraining them in the usage of our platform, providing internal feedback for productimprovement, analyzing data usage and KPIs, presenting EBRs, and developingcommunication such as FAQs, user guides, and videos.
São Paulo Area, Brazil
Customer Success of Key Accounts, managing their whole journey (onboarding, adoption, expansion, and retention), measuring KPIs such as Churn, Health score, LTV, MRR/ARR, Up/Cross-Sell, understanding and ensuring deliveries of both platforms and batch data (translating their needs to technical teams), participating in internal (along with Sales, Product, Finance, IT, Data Quality) and external projects (onboarding of new services), analyzing performance data, and presenting EBRs.
São Paulo Area, Brazil
Responsible for designing and implementing the onboarding process, handling the admission of new customers, from pre-sales to adoption phases, conducting internal and external kick-off meetings, analyzing data from the early stages of the operation, and measuring KPIs, such as CAC, MRR/ANN, and LTV.
São Paulo Area, Brazil
Responsible for a client portfolio, handling their daily operation, translating their needs to internal teams, improving internal processes, and communicating with customers. Data analysis (measuring KPIs: Churn, MRR/ANN, and LTV, usage, among others), acting as a consultant to their operations, understanding their behavior, and ensuring efficient deliveries.
Toronto, Canada Area
Digital media management, handling their social media (Instagram, Facebook, LinkedIn, and Youtube), responsible for posting, engagement, and subtitling videos On-set support, studies, and presentations on digital media-related matters.
São Paulo Area, Brazil
Performed as a Loan staff member on a project at Microsoft assisting the clients' Compliance team. The project resulted in a green audit which was originally red. Acted as team leader (Purchase Order team); responsible for data reports, metrics, and training, focusing on improving internal procurement processes, quality assurance, and assertiveness.
São Paulo Area, Brazil
One-year Internship, supporting the PMs on the projects' daily tasks and controls, such as meeting minutes, project schedule (MS Project), portfolio management, resources, and budget planning, also responsible for the area's payment process and control, using Oracle Financial.
Quick answers generated from the profile data available on this page.
Alessandra Ferrero Branco is listed as Customer Success Strategy Specialist at Kestraa.
Alessandra Ferrero Branco is based in São Paulo, Brazil.
Alessandra Ferrero Branco has worked for Kestraa, Serasa Experian, Infoprice, Arc And Crown Media, and Ey.
You can use AeroLeads to view verified contact signals for Alessandra Ferrero Branco, including work email, phone, and LinkedIn data when available.
Alessandra Ferrero Branco holds Bacharelado Em Administração, Business Administration And Management, General from Pontifícia Universidade Católica De São Paulo.
Alessandra Ferrero Branco is listed with skills including Portuguese, Market Planning, Pmo, Ms Project, Telecommunications, Microsoft Project, Pmo, and Planejamento Empresarial.
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