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2020 Media & Entertainment GO TO MARKET TRANSFORMATION• Size market potential • Focus commercial effort on priority targets by transforming go to market model • Sales Operating Model set up2020 POWER & UTILITIES NEW DOWNSTREAM PROJECT• Customer journey and business processes design and implementation, assisting the organization's sales, marketing and customer service functions2020 LOGISTICS CS & SALES TRANSFORMATION• Transformation program based on three different streams: Customer experience redesign, Operating model and Digital & tech capabilities, in line with the sales transformation plan.• Business Case evaluation and scenarios analysis to provide decision making support to Management - 2019 PAYMENT INDUSTRY FIELD OPERATIONS TRANSFORMATIONS• Assessment phase: analysis and activities mapping • Operating model design• Transformation roadmapBUDGETING & FORECASTING• Analyze and interpret operating results in terms of profitability and performance • Identify business trends and turn insights into actionable recommendations for department leaders and other finance team members - 2018/2019 MEDIA & ENTERTAINMENT INDUSTRY (9 months)ROOT CAUSES ANALYSIS PROJECT• Identification of main customer base pain points through data collection and analysis, and benchmarks• Implement the go-to-market product marketing strategy, including definition and communication of product value proposition and product positioningCUSTOMER CARE TRANSFORMATION• Definition of New CC Operating models• Benchmark cross and in industry for best practice identification• Definition of digital capabilities• Sourcing strategy optimization