• Provide guidance on installing and integrating software solutions to international customers based upon key requirements.• Serve as primary point of contact for support relating to owned solutions and products.• Respond to support requests from end-users and walking individuals through troubleshooting tasks.• Document faults and bugs for referral to development staff for future software updates.• Configure and test new software updates prior to deployment.• Configure and manage MsSQL databases, on premise and on cloud (Azure and AWS).• Update and manage WordPress site with customer support documentation.

• Consulting service on "Dynamics 365 Business Central", ERP software solution developed by Microsoft.• Worked in conjunction with external ERP Consultants to assure and support smooth launch and user experience through functional end user testing and interface testing.• Taught end users to navigate ERP system by developing and presenting training sessions.• Developed tailored user guides for each department (i.e. accounting, warehouse management...)

• Consulting service on "Alyante Enterprise", ERP software solution developed by TeamSystem.• Performed ERP software installations and updates, as well as MsSQL database updates and general database management.• Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.• Coordinated data conversion activities with internal and customer resources.• Supported smooth launch and user experience through functional end user testing and interface testing.• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.• Taught end users to navigate ERP system by developing and presenting training sessions.