Senior Field Service Technician
CurrentI provide technical assistance in the mechanical/electrical field and support for quality processes on site and remotely on industrial web printing machinery and third-party finishing lines.I also deal with new installations, upgrades of existing machinery, in teams and independently, as well as training operators for the first use of the machinery.I manage, independently and in a team, the scheduling of activities which include preventive maintenance, the identification of parts necessary for repairs, troubleshooting, installation phases and updates, as well as incoming customer calls, with the ability to evaluate and prioritize the urgency of requests and follow them through to completion.• Rapid and proactive customer technical assistance service on-site and remotely;• Installation of new equipment, testing and training;• Machine calibration in compliance with company guidelines;• Planning and execution of preventive maintenance;• Resolution of mechanical, electrical and quality problems of printing systems;• On-site production support aimed at optimizing processes and improving quality;• Provision of training courses for operators;• Spare parts management of personal stock and company HUB;• Mentoring and training junior company figures;• Listening to customers' needs in search of new business opportunities;• Continuous learning through courses for both existing equipment and new technologies;• Continuous interface with second level specialists and with the entire company structure with the aim of offering quality customer service and achieving the set company KPIs;• Collaboration with third party specialists;• Technical assistance on third-party equipment integrated into printing machines;• Ticket management software.
