As the current Head of Retention at SkillGym in Switzerland, I bring over a decade of experience in spearheading business strategy, developing impactful partnerships, and driving customer success across global markets, particularly in the US, Italy and France.At the heart of my role is the passion for fostering trust-based relationships throughout the entire customer lifecycle—from pre-sales to renewal. By focusing on customer success and retention, I have successfully ensured continuous renewal, upselling, cross-selling, and generating referrals, thereby contributing significantly to the company's growth and market expansion.Prior to joining SkillGym, I honed my skills in project management and digital transformation at Vodafone Italy and Fastweb SpA. At Vodafone, I was responsible for the development of offers and products tailored for the Small Office market, encompassing wireline, mobile, and IoT solutions. My tenure at Fastweb SpA as a Digital Transformation Project Manager saw me leading a cross-functional team of over 40 professionals, redesigning the company’s offer and order taking processes enabled by a CPQ tool built on Salesforce Cloud. This pivotal role involved managing a significant project budget exceeding €20 million and delivering periodic reports to the Company’s Management Board.My career journey reflects a profound dedication to business development, customer success, and digital transformation, underscored by a commitment to excellence, innovation, and strategic growth. I am always looking to connect with like-minded professionals and explore new opportunities for collaboration and growth.