Alessandro Lo Coco Email & Phone Number

Zürich Area, Svizzera

Zürich Area, Svizzera

• Hold full accountability for the cash and card transactions of the store;• Identify and correct cash register errors;• Keep the checkout area clean, safe and organized;• CRM;• Quality check and reparation service;• Post mail activities;• Expense reports;• Regularly cash deposit;• Weekly and monthly accounting reports;• Manager support in marketing activities reports, internal communication and timesheets calculation;• Manage of stationery stock and orders;• Train new employees to work as cashiers;• Support in the whole sales process, from client welcome to packaging.

Zürich Area, Svizzera

• Ensuring accurate computation of the entire invoice on the basis of goods and services acquired by customers• Keep the checkout area clean, safe and organized.• Identify and correct cash register errors and take measures to ensure that further errors do not happen• Maintain and update daily, monthly and yearly accounts spreadsheets• Inventoried stock and reordered when inventory drops to a specified level.• Train new employees to work as cashiers

Barcellona, Spagna

As a Social Media Agent:• Monitoring Facebook and Twitter global accounts• Removal of Spam and inappropriate contents• Responding to all direct questions, according to each channel’s context• Handling CSR related queriesAs a First-line Agent:• Deal directly with customers either by telephone or email• Respond promptly to customer inquiries• Handle and resolve customer complaints• Obtain and evaluate all relevant information to handle product and service inquiries • Provide pricing and delivery information• Set up new customer accounts• Maintain customer databases• Provide feedback on the efficiency of the customer service process

Londra, Regno Unito

• Provide excellent customer service according to high brand standards• Actively give the customer attention throughout the store: on the shop floor, in the fitting rooms and at the tills, offering in each situation the best and most satisfactory solution• Stay familiar with products, concepts and merchandise information• Actively work with garments by re-folding, hanging or displaying to maximize selling opportunities• Answer phone courteously and promptly

Licentiate Degree, Lingue Moderne E Traduzione Per Le Relazioni Internazionali, 110/110 Cum Laude

Activities and Societies: Spanish Translation, Translation Methods, Teaching Italian as L2, Sociolinguistics, Cultural Sociology.

Bachelor'S Degree, Lingue E Culture Moderne, 110/110

Activities and Societies: Spanish, English, Spanish Literature, English Literature, Italian Literature, Linguistics