Tecnico Servizi Personal Computing
Current- Provide timely technical support to end-users from different companies world-wide via phone, email, connected remotely and in-person, resolving hardware and software issues to minimize downtime.- Diagnose and troubleshoot hardware problems, such as faulty components or connectivity issues, ensuring quick resolutions.- Install, configure, and maintain operating systems, software applications, and peripheral devices.- Manage and prioritize support tickets using a ticketing system, maintaining a high level of customer satisfaction.- Educate end-users on best practices for data security and system usage, improving overall IT hygiene.- Assist in creating and updating IT documentation, including user guides and knowledge base articles.- Collaborate with the IT team to implement security protocols and ensure compliance with company policies.- Train new employees on IT policies and procedures, fostering a technology-savvy workforce.
