Alessandro Simoni Email & Phone Number

Montreal, Quebec, Canada

Manage identities, MFA, and conditional access, ensuring secure user authentication and access control.Oversee user groups and accounts in Active Directory and Azure Active Directory, ensuring accurate access management.Administer Azure tools and applications, managing alerts, policy configurations, and reporting.Configure and manage Windows Intune for device enrollment (Windows 10, iOS, Android), and implement compliance strategies.Administer Mobile Device… Show more Manage identities, MFA, and conditional access, ensuring secure user authentication and access control.Oversee user groups and accounts in Active Directory and Azure Active Directory, ensuring accurate access management.Administer Azure tools and applications, managing alerts, policy configurations, and reporting.Configure and manage Windows Intune for device enrollment (Windows 10, iOS, Android), and implement compliance strategies.Administer Mobile Device Management (MDM) in Intune, including Apple Business Manager and Android Enterprise.Prepare and deploy applications via Intune, ensuring seamless software distribution.Liaison as a technical contact for service providers such as Microsoft and Veritas, facilitating effective communication and issue resolution.Collaborate with stakeholders to implement process improvements based on identified risks and workflow issues.Establish service governance, including KPI reporting, and provide actionable recommendations.Ensure high availability and resilience of cloud systems within defined SLA/SLO. Show less

Montreal, Quebec, Canada

Managed access to cloud services securely and efficiently through sanctioned IAM platformsImproved data protection measures using systems for auditing, classification, and securing of corporate dataCollaborated seamlessly with various teams, including Data Protection, CyberSec, and Community, to enforce IAM compliance and implement robust security policiesOversaw the security of corporate social media activity through proactive policies and controlsAssisted in… Show more Managed access to cloud services securely and efficiently through sanctioned IAM platformsImproved data protection measures using systems for auditing, classification, and securing of corporate dataCollaborated seamlessly with various teams, including Data Protection, CyberSec, and Community, to enforce IAM compliance and implement robust security policiesOversaw the security of corporate social media activity through proactive policies and controlsAssisted in the development of the corporate identity services portfolio and played a key role in implementing new IDP projects, contributing to the team's technical developmentEnsured the smooth operation of the Identity and Access Management (IAM) team by providing second-line support and promptly addressing issuesMaintained and implemented virtual machines with VMware vSphereLed the implementation and maintenance of Single Sign-On (SSO) solutions and proactively troubleshooted and resolved SSO-related issues, ensuring uninterrupted and secure user authentication across applicationsCollaborated with Square Enix Japan to oversee global standards and processes for Identity and Access Management (IAM) and Data Loss Prevention (DLP) servicesHelped orchestrate the successful separation of the Square Enix platform and contributed significantly to the creation and implementation of the new Eidos platform's IAM infrastructure Show less

Montreal, Quebec, Canada

Montreal

Managed Tier 1 and Tier 2 tickets, addressing requests and incidents promptly and efficientlyMaintained a proactive approach to prevent potential disruptions and addressed any arising issuesEffectively communicated technical issues to Level 3 tech, ensuring a clear and concise exchange of informationCollaborated seamlessly with internal clients of diverse technical backgrounds to assess and resolve technical problems, both remotely and on-siteAdapted… Show more Managed Tier 1 and Tier 2 tickets, addressing requests and incidents promptly and efficientlyMaintained a proactive approach to prevent potential disruptions and addressed any arising issuesEffectively communicated technical issues to Level 3 tech, ensuring a clear and concise exchange of informationCollaborated seamlessly with internal clients of diverse technical backgrounds to assess and resolve technical problems, both remotely and on-siteAdapted communication styles to cater to various technical skill levelsCollaborated with vendors to resolve issues that impacted end-usersManaged the purchasing, procurement, and inventory of hardware for the Square Enix Montreal office, ensuring supply levels were optimal to maintain a well-equipped and functional work environmentOversaw user accounts through the Azure AD and MSO365 administration portalAuthored and updated comprehensive, accurate, and accessible technical documentation for various teamsPlayed a key role in knowledge management in Atlassian Confluence, contributing to improved efficiency and troubleshooting processesSuccessfully oversaw the installation and implementation of various services to facilitate the transition to remote work, including Citrix installs, Router and VPN configurationsCompleted tasks under tight deadlines, demonstrating adaptability and efficiency to meet organizational needs Show less

Montreal, Quebec, Canada

Configured and maintained networks and servers for the Montreal, Quebec, and Halifax officesManaged user profiles and groups via Windows Active Directory, Microsoft Azure, and Office 365 Admin for efficient access controlsProvided comprehensive onsite and remote support for hardware, software, and network issues through Helpdesk managementOversaw premises security to ensure a compliant environment using security software and access cardsLed a successful Windows… Show more Configured and maintained networks and servers for the Montreal, Quebec, and Halifax officesManaged user profiles and groups via Windows Active Directory, Microsoft Azure, and Office 365 Admin for efficient access controlsProvided comprehensive onsite and remote support for hardware, software, and network issues through Helpdesk managementOversaw premises security to ensure a compliant environment using security software and access cardsLed a successful Windows 10 upgrade project, deploying images via WSUS for enhanced system efficiencyManaged IT aspects of two major office moves, collaborating with various teams for seamless transitionsAdministered a major phone upgrade, transitioning from Blackberry to iPhone, and led the office conversion from landline to IP phones Show less

Montreal, Canada

Opened, addressed, tracked and closed tickets generated from Level 1 technicians and managementRe-imaged computers using WDS (Windows Deployment Services) to meet the settings requirements of different departmentsAssigned users and computers to groups as per department policy through Active Directory

Aec, Network And System Administration/Administrator

Bachelor'S Degree, Political Science And Government

Dec, Social Sciences

Activities and Societies: Swimming Club

High School Diploma