Alessandro Sperti Email & Phone Number

Chiasso, Ticino, Switzerland

Gruppo Mediobanca, as Senior System Engineer in the UNIX team.

Milan, Lombardy, Italy

Vodafone Italia S.p.A , as Senior System and Network Administrator in the Operation team:• Administration and configuration of UNIX Systems (Solaris , RedHat and HP UX)• Incident resolution and performance analysis• Installation and configuration of monitoring tool s (HP OMU, H P SA, Xspotter, Oracle ASR) and agents• Decommissioning and taking over new systems• Patching & Upgrading Oracle Solaris Operating Systems

Milan Area, Italy

Network & Security Team Leader for WIND3Main actvites:− Manage governance of Netwrok Tower − Assign and coordinate the technical management of Tickets− Validate the operating methods applied in processing of Tickets− Collect / analyse repetitive events / incidents on the Network Tower in order to improve service availability− Create/Validate the weekly KPI/SLA dashboard of the network tower and share it with Incident Manager− Verify periodically how many tickets are not opened providing all info needed and provide list of needed− Verify that the Ticket is aligned with ITIL practices, terms and definition− Define/Plan the activities related to patching management in order start process (Patch Management Advisory);− Firmware upgrading and advisory service; − Technical Focal Point to Managers of Wind3− First level of Esclation to Wind3 and OEM − Manages tickets of high complexity− Support for migration to Huawei Cloud Solutions

Milan Area, Italy

Third level technical support in International Network Team (Oracle Global Support) for the most complex network-related issues involving several subjects such as: • Oracle Ethernet Switch portfolio. • Datacenter InfiniBand Switch 36 & QDR InfiniBand Gateway Switch embedded in the Oracle’s Engineered Systems (Exadata, Exalgic, SuperCluster, Private Cloud Appliance, Big Data, Exalytics, etc.). • Cisco Ethernet Switch and Router. • Virtualization based on Solaris Zones/Containers and Logical Domains (OVM for SPARC) • Solaris TCP/IP stack, Protocol & routing. • Configuration, performance analysis and tuning of Gigabit Ethernet interfaces. • IP Multipathing and Link Aggregation (Native and Sun Trunking). • Network File System, Network Time Protocol, and Simple Network Management Protocol. As Oracle Global Support member it is also required to carry out the following additional duties:- working closely to the Engineering to solve new issues and bugs- writing/maintaining knowledge articles- 24x7 out-of-hours support to ensure business continuity and system availability for Critical environments- working as Network Team Coordinator.

Milan Area, Italy

In force in the Italian Mission Critical Server Group regarding Problem Determination and Troubleshooting on Sun High-end, Midrange and Workgroup servers.Being also a member of the 7x24 on-duty coverage team, I had to ensure business continuity and system availability to Mission Critical environments. This meant providing support for the following additional products: Solaris Operating System, Volume Manager, Sun Cluster, Network, Storage Area Network. Finally, I was the reference for preparation and delivery of technical courses for internal engineers on some Sun network products, and I was also responsible for the engineer quality assessments and customer relationship handling.

Milan Area, Italy

Third level technical support dedicated to the “Mission Critical” Italian customers for hardware and software complex network-related issues.Responsible for SendMail, iPlanet Messaging and Directory Servers products.

Milan Area, Italy

Third level technical support dedicated to the “Mission Critical” Italian customers for software inherent to the Solaris Operating system Administration and performance tuning. In addition I also provided support about SIMS (Sun Internet Mail Server).

Milan Area, Italy

Software and hardware technical support for Italian customers. In addition I also gave support about InterMail Kx (Mail server by Software.com). Finally, I was the reference for preparation and delivery of technical courses for external customers on Mastering Irix and System Admistration organized by SGI.

Milan Area, Italy

On-site pre-sales technical support for some SGI products in parallel withtroubleshooting and tuning of several servers in Agip, Pirelli and ABB.

Milan Area, Italy

I dealt with the installation, configuration, customization and tuning of both workstation and servers for benchmark purposes and demonstrations at the customer. Additionally, I was responsible for the technical and commercial hot-line.