With years of experience in Project Management processes, I have developed a strong know-how about the process flows. From data gathering and analysis, to definition of project scope and implementation plans, I always seek to create the best possible service to the customersTechnical and functional analysis implementation / inherent modification richer in the ERP system (obtained through the comparison with different stakeholders), through the mapping of the system requirements and process;Functional verification of process results and application tests;Training, assistance and support to users during the use of the product functionality;ED track mapping, in many track records of the current market.Research, diagnosis and resolution of software and hardware, network and operating system problemsDedicated IT team coordinationConsulting or training experience in your ERP systemQualities of analysis and problem solving to satisfy the needs expressed by the customers themselves;Particularly to work in preparation both in team and independently, working for projects, objectives and deadlines;Know your Windows Server systems (AD, GPO, DHCP, DNS)Knowledge of VMware virtualized environmentsBasic Network of KnowledgeWaiting for the help desk path for contact with the end customer (internal / external)Attitude to the relationship with the internal customer and capacity for external and good relationship;Analisi tecniche e funzionali inerenti le implementazioni/modifiche richieste al sistema ERP (ottenute attraverso il confronto con differenti stakeholders), mediante la mappatura dei requisiti e dei processi del sistema;Verifiche funzionali dei risultati dei processi e test applicativi;Training, assistenza e supporto agli utenti durante l'utilizzo delle funzionalità del prodotto;Mappatura tracciati ED, in molti tracciati record dell'attuale mercato.Ricerca, diagnosi e risoluzione dei problemi software e hardware, networking e sistemi operativiCoordinamento Team IT dedicatoEsperienza di consulenza o formazione su sistemi ERPDoti di analisi e di problem solving atte a soddisfare le esigenze espresse dai clienti stessi;Particolare predisposizione a lavorare sia in team che in autonomia, operando per progetti, obiettivi e scadenze;Conoscenze sistemistiche su Server Windows (AD, GPO, DHCP, DNS)Conoscenza ambienti virtualizzati VMWareConoscenza Base NetworkingEsperienza nel ruolo di help desk a contatto con clienti finali (interni/esterni)Attitudine al rapporto con il cliente interno ed esterno e buona capacità relazionale;