Analysis and proposal to modify the procedures relating to the backoffice managementHandles customer inquiries via Phone, Email and Fax.Cooperate with the Finance department to resolve invoice and payment issuesWork together with the Shipping department to ensure orders are delivered on time, prepare loading plans and shipping documentsMaintain of customer data base, main registries and archives of sales contractsHandle customer complaints, issue tickets related to goods returnsProvide customer with inventory availabilityAreas: France, Spain, Portugal, North Africa

Sales Area Manager in pet industry:- Management and expansion of international sales network- Participation in trade fairs- Meetings with foreign customers/prospects - Propose of the strategy and sales policy in the assigned area- Collaboration in the definition of pricing policy and promotional activities in the assigned area- Management of trading negotiations in the assigned areaArea: France, Spain, Portugal, UK, Israel, Northern Europe, Greece, TurkeyChannels: B2B, PET STORES, GARDENING, DIY

- Managing sales in the assigned area

- Managing sales and promotions in the Borough Market shop- Visual Merchandising- Opening and closing, daily accounting

Sales Area Manager in pet industry:- Management and expansion of international sales network- Participation in trade fairs- Meetings with foreign customers/prospects - Propose of the strategy and sales policy in the assigned area- Collaboration in the definition of pricing policy and promotional activities in the assigned area- Management of trading negotiations in the assigned areaArea: France, Spain, Portugal, UK, Israel, Northern Europe, Greece, TurkeyChannels: B2B, PET STORES, GARDENING, DIY - Collaboration in the definition of pricing policy and promotional activities in the assigned area- Management of trading negotiations in the assigned area

scouting, market research, participation in fairs, meetings with business clients and / or prospects, drafting procedures, research and contact with business partners and importers, organization and contact meetings with potential clients, organizing industrial tests, simultaneous translations, managing partners and international projects.

Customer Care