Alessandro Genduso Email & Phone Number

Presales Specialist, with experience in both sales and customer care, specialized in interpersonal relationships with private and corporate customers. Expert in prospect research and acquisition activities and also in customer base maintenance, with years of experience in prevention and retention cycles. Excellent ability to establish and maintain relationships with customers from the sales phase (among other things he is the author of the essay "How to sell over the phone") to the after-sales: this has made possible a complete view of the customer's life cycle, from the very first contact (even before their entry into the company) and up to their management.Excellent ability to know how to relate to people and company departments also looking for solutions to customers' technical needs, moving between different environments, operators, stakeholders and departments to provide complete and exhaustive answers, while ensuring compliance with deadlines and / or contractual SLAs. This attitude to Problem Solving has been developed throughout the career path and then put into practice in the role of "Incident Manager" for several years.Experienced team player, accustomed to working in cooperation and sharing with colleagues and to establish win-win relationships with customers, partners and suppliers. Lover of planning and implementation of specific projects: the organization of meetings and the production of reports are fundamental elements of the design because they are preparatory to the monitoring of the results and the progress of the projects themselves.Expert team leader and motivator of groups, able to constantly achieve the objectives assigned in compliance with company indications. Vocation to the continuous development of innovative ideas to improve processes and products, as well as new forms of business.

Listed skills include Gestione Team, Telecomunicazioni, Outsourcing, Smart Working, and 22 others.

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  Università Degli Studi Di Palermo

  Social Science