🚀 Elevating Customer Experiences with AI | 📈 Driving Salesforce Excellence | 💡 Innovating Digital SolutionsAs the Lead of the Digital Customer Practice at GFT Technology, I'm on a mission to revolutionize the way businesses connect with their customers.🌟 About Me:🔸 AI and Digital Transformation Visionary🔸 Salesforce Expert Across All Modules🔸 Trusted Advisor for Customer Success📌 About the Digital Customer Practice:✨ We're pioneers in GFT Technology, spearheading a cutting-edge practice dedicated to enhancing customer journeys, improving engagement, and boosting ROI through the strategic use of AI.🎯 Our Focus:🔹 Unparalleled Salesforce Mastery🔹 Innovative AI Technologies at Your Service🔹 Tailored Solutions for Your Unique Needs💡 What We Offer:🌐 Strategic Consultation: We provide expert guidance to help you navigate the digital landscape, leveraging AI to make informed decisions.🛠️ Salesforce Excellence: We unlock the full potential of Salesforce, maximizing its capabilities across all modules, and infuse AI for smarter operations.🔗 Integrated Solutions: We seamlessly integrate AI into your tech stack, connecting the dots between technology, data, and customer experiences to drive tangible results.🤝 Partner with us to unlock a new era of AI-driven, customer-centricity and digital success. Let's transform your challenges into opportunities and redefine your relationship with your customers.Connect with me to stay updated on the latest trends, insights, and strategies for elevating your digital customer experience through the power of AI.#ArtificialIntelligence #DigitalTransformation #Salesforce #CustomerExperience #Innovation #GFTTechnology #TechnologyLeadership

Main role is the responsibility of the overall management of the existing customer to widen the collaboration and the management of the complex/global new opportunities.Other role is leading the pre-sales or current project as a senior Omnichanell Customer Experience expert particularly on marketing automation and real-time marketing, Customer Data Platform, engagement strategy

Industry: Telco, Media, Banking, Assurance, Utilities, Retail, Luxury, FashionStream: Marketing, Sales, Service, E-commerce, Integration, Analytics & AI, Reporting & BI

Managing a huge and innovative digital transformation based on Salesforce, as the main Business owner. The transformation will unify different sales tools, create new API driven architecture and drive the adoption on our Partner’s Bank (270+). Then, the strategical transformation will be followed by a brand-new field service management environment and the evolution of the current call center to achieve operational efficiency.Nexi is leveraging the transformation using most of the Salesforce modules (Sales Cloud, Service Cloud, Partner Community, Marketing Cloud, Field Service, Einstein Analytics, Heroku) and the target user will be 1.200+ users

Manage full life cycle implementation of projects focused on Salesforce.com platform.Management of experience leading teams, create a collaborative working environment to jointly deliver the solution with the client and build trusted relationships at all levels.Ability to prioritize multiple requests and manage critical cases, proactively manage the delivery to protect project margins.Industry I'we worked in: Bank & Finance, Real Estate, Telco & Media, Agribusiness, Food, Industrial Goods, Retail, Fashion & Luxury

Project Manager in Telco & Media Industry.Responsible for the implementation of Salesforce.com platform for the management of the B2C sales channel.Work closely with cross company team to develop and deploy projects.Demand management and commercial offer specialist about Media industry.Industry I've worked in: Telco, Media, Automotive, WearableRFQ involvement: Telco & Media, Digital Content, IP TV, Company Carve Out

Governance of the approval process and schedule for the release of all the initiatives in the IT field of Vodafone Italy. Activities include an initial assessment of the initiatives that can be made, in terms of cost, commercial priorities and planning constraints. In the next step, all the systems are coordinated in order to achieve a single release plan, which involves the Italian team and the Global team (India and Central Europe).It also provided support during releases to direct and supervise the activities.

Project management for Vodafone consumer commercial offer release:* Manage and control the delivery of the project considering scope, effort and timelines;* Internal business team interface (Product & Services, Sales Support) in order to identify new commercial offers and solution for consumer customers ( mobile and fixed network);* Creation of analysis group for products feasibility;* Internal and external resources commitment and scheduling;* External development vendors management interface: support in functional analysis and test support;* Budget management and effort control;* Project planning and milestone control;* Change Request Management.

Responsible for Customer Management system within the process of renewal of the commercial offer in Vodafone. As a member of the working group that refines the requirements and outlines technical solutions, are analyzed in detail the business requirements in order to estimate the feasibility and costs.Defined the requirements, then coordinate the development phase interacting with the Italian in-sourcing team of Italian and outsourcing (India).

Data analysis for the sales force in the unit LMA, VGE.Optimization of the data management system.

Business Consultant in Strategy And Change unit.Activities aimed to preparing the degree thesis "Achieve innovation and growth through a new methodological framework".