Manage a Salesforce-driven Digital Transformation Project for an international clientSuccessfully deployed a Salesforce-driven solution aimed at automating business processes, increasing productivity, and driving innovationLead and supervise a team of internal and external resources inclusive of Analysts, Developers, and TestersLead presentations and Steering Committee meetings with senior-level representatives Manage budget and resources allocated to the project

Part of the Revenue Management Team in a Digital Transformation Project for a leading telecom providerAnalyze Business Requirements and lead workshop sessions with business representatives, with focus on Online Charging and Rating capabilitiesProduce functional deliverables such as Use Cases, HLDs and Solution Proposals in line with adopted methodology using JiraCoordinate activities and represent team in cross-functional sessions and governance status meetingsMonitor timelines, milestones and manage strategic dates Actively participate in methodology improvement processes in line with business needs

Manage a digital transformation project revolving around the implementation of a state of the art Online Charging SystemCollect requirements, present solutions to client and act as primary “Go-To” contact Develop and enhance relationships with client at all levelsDirectly supervise a global team of 25+ resources with offices in Europe and AsiaMonitor timelines, milestones and manage strategic datesCollaborate with Sales team to grow the company's businessActed as Service Delivery Manager upon Go-Live with goal of meeting SLA parameters

Responsible for the functional delivery of end-to-end automotive/telematics solutions that integrate BSS platforms with Portals and Mobile Apps for users around the globe Provide consulting expertise by leveraging business and technical knowledge to support business strategies and deliver business value Engage with Stakeholders, Governance, Product Management, Business Analysis, and Program Management teams to identify business process improvements in support of the business and IT strategic direction Interact with international clients and vendors in Europe, China and the US Manage cross-functional teams of Analysts and lead the effort in translating business needs into effective solutions Provide architectural governance to ensure alignment to architectural and technical strategy with focus on CRM featuresProvide high-level estimates for solution implementations Produce and present documentation that includes System-Level Flows and Architecture Design Documents Engaged in a large telecom technology effort to migrate company to Long Term Evolution standards (LTE)

Consulted with stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems using Agile/ScrumResponsible for ensuring successful and timely development and delivery of all functional workLead initiatives associated with requirements definition and mapping and ensure development of best practicesCreation and maintenance of the following project deliverables: Business Requirements, Functional Requirements, Use Cases, Process Diagrams, WireframesReview and approve all CRM Design documentation, including High Level and Low Level Design documents associated with Products and Pricing Configuration, Promotions, Discounts, Rules and Constraints

Developed an integrated Broadband Architecture for ATT-BellSouth mergerFocused on integrated CRM systems for Order Management and Customer Care domainsMember of the BellSouth BroadBand Transformation TeamWorked as a Siebel Team Lead for the development, test and implementation of the Siebel Product/Pricing and eConfigurator componentsTranslated high-level Business Requirements into Functional and Technical DesignSupervised onshore and offshore designers and developers in completing designParticipated in quality reviews and ensured that the application design satisfies client’s requirements Created, reviewed and approved project release deliverables such as Initial Estimates, Use Case, Activity and Data Flow Diagrams, and Traceability Matrices

Worked as a Siebel 6.x and 7.x and developer for Siebel/SAP integration project