I lead a team of 44 IT professionals across 6 locations in Italy, specializing in application support and maintenance services in the following areas:• eProcurement (SAP Ariba, JAGGAER)• Business Intelligence (SAP BW, SAP AFO, SAP SAC, SAP BO)• SAP Security and Authorization• Atlassian Suite (implementation and management)🌱 Interdisciplinary ExperienceSince 2009, I've developed expertise across various industries - from automotive to retail, food & beverage to banking. This diversity allows me to deeply understand our clients' needs and interact with a wide range of specialists without losing sight of the big picture.💡 Key Innovations1️⃣ Implementation of the KCS methodology for knowledge base management: I reduced the onboarding time for new team members from 4 months to 2 weeks.2️⃣ Development of an advanced reporting system using Google BigQuery and Looker to monitor service performance.3️⃣ Introduction of the Atlassian platform in Avvale, becoming an Atlassian Solution Partner.🏆 Concrete ResultsIn 2023, my team generated revenue of €3M, serving over 140 clients with a very low turnover rate. The real success? The professional growth of the team and receiving expressions of appreciation from our clients.🔮 Future VisionI'm leading the integration of Artificial Intelligence into our support services to increase effectiveness and reduce operational costs.🤝 Work ApproachI'm dedicated to creating value for the company and improving the quality of life for my collaborators. I face challenges with curiosity, creativity, and method.🌟 Added ValueMy holistic vision and interdisciplinary experience allow me to find innovative solutions in complex situations, transforming challenges into growth opportunities for both the team and the company.