With over 10 years of experience in Technical Support and Customer Success, I am transitioning into the data field, where I apply my passion for solving complex problems and my skill in collaborating with multidisciplinary teams. My previous experience with companies like MC1 and Assecont Tecnologia has prepared me to thrive in challenging environments, where I developed resilience, effective communication, and a solutions-oriented mindset.Currently, I am focused on expanding my data analysis skills, with proficiency in intermediate SQL, Python, and data visualization tools like Power BI. My academic background includes courses in Data Analysis and a degree in Database Technology, further solidifying my technical and methodological knowledge to tackle challenges in the field.💼 Professional Experience and Key AchievementsServed as Configuration Analyst for major clients such as PepsiCo LATAM, providing N2 support, incident resolution, and implementing new projects.Coordinated troubleshooting processes and continuous improvement, managing critical incidents with high responsiveness within established SLAs.Collaborated with global teams to solve complex problems and implement new system versions.💪 Hard SkillsSQL (Intermediate): Data extraction and analysis, query building to support integrations and reporting.Data Visualization: Dashboard and report creation using Power BI.ETL and AWS: Experience in integration processes and monitoring in cloud environments.Incident Management Tools: ServiceNow, Azure DevOps, and Cervello.🌟 Soft SkillsComplex problem-solvingClear and effective communication with global stakeholdersFocus on continuous improvement and innovationTeam collaboration📚 Academic BackgroundData Analysis (EBAC, completion in 2024)Database Technology (Impacta, expected completion in 2026)I am open to connecting and collaborating with professionals in the data and technology fields!