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Nuova Sede in Lituania

Tabbid.com"Development and creation of the Marketplace for italian people starting from an idea of sharing economy in which users can delegate their everyday tasks to other users that carry out activities for passion or to supplement their salaries (date of lauch 10/5/2013)Management of international team of development and maintenance of all communication channels.Business Management Plan and the launch of the project at national level.Development and implementation of marketing campaigns in the local press.Definition of management processes and converting prospects into registered user. Introduction and definition of the value proposition with analysis of key performance indicicator.Modification and improvement of source code about Platform in PHP Language.

My main duties are analysis of the turnover as well as monthly reports on Forecasts and Sales Plans concerning the entire Milan area and its province, the management of projects concerning the increase in turnover and orderly of the area, scouting of residential and industrial opportunities of all the Business WAC products. My activities in the company are based on taking advantage of the territory Networking starting from the market players and concluding the project with the head salesperson or the person in charge of the project. And finally, I am in charge of coaching the sales staff towards partnership agreements with builders and clients, especially investment funds. In addition to the before mentioned builders, real estate clients and investment funds, our biggest reference clients are: builders, electrical and general installers, electric material wholesalers, designers and general contractors. EPC Scouting in Milano and to build an intelligence Networking

At present I am the Sales Senior Engineer - Consumer & Partnership Channel, more specifically I am in charge of managing and developing the Sales network of the dealer channel TIM for the security systems and for Domotica, this includes 75 companies which increase sales on the local territory. Increasing and verifying all sales through telemarketing, trade agreements, trade fairs and advertising, as well as extensive traveling on my part over the entire Italian territory in order to improve trade agreements between builders, real estate agents and TIM dealers for the sale of high volumes of Domotica security controlled and managed by cellular phones.

*Project for Passion*Development and creation of the International Platform to share and personalize images uploaded. Riscering.com is the first website for photo sharing where users can upload and set up their Signature or text on images automatically.Management of international team of development and maintenance of all communication channels.Business Management Plan and the launch of the project at national level.Development and implementation of marketing campaigns in the local press.Definition of management processes and converting prospects into registered user. Introduction and definition of the value proposition with analysis of key performance indicicator.Modification and improvement of source code about Platform in PHP Language.

As Customer Care Manager I was in charge of managing and developing all the process about the building of the Help desk and Call Center.I was responsible for increasing services toward partners directed toward the company and end users.

I managed the deployment of the services for end users and electrical installers. These services also impacted to the implentation of all processes of Customer Care and Sales Network.I managed and improved a project for the development of partnerships with Credit Card Company to make more simple and easy all payement coming from the customers.

During my time with this company I had several tasks and duties such as being in charge of and managing the Call Center which was made up of 15 operators specialized in sales and being in charge of and managing the Income Statement of the Call Center as well as having responsibility of the IT team of the same Call Center. I also managed the phone selling campaigns of Telecom Italia and TIM S.p.A. products. I managed the overflow of calls from the Telecom Italia Call Center. I managed and improved a project for the development of partnerships with the group on behalf of appliance repairmen and installers.I developed and improved the PDV quality process. I increased new interactive services towards the final customer. Finally, I managed a group of 8 Sales Executives.

I was the Call Center Supervisor and was in charge of managing the Help Desk which solved international telecommunication connections. I was also in charge of managing the work shifts and training of the 15 multilingual operators. I managed and resolved Trouble Ticketing issues and finally I was in charge of the activation and delivery of the telephone cards towards end users and corporate clients.

My main duties were the responsibilities towards reporting and analyzing statistic data as well as being a team leader and managing a group of 40 to 60 operators. Furthermore, I was responsible for managing and increasing outsourcing services for the clients of the company. Among the most important clients of the company I would like mention: Edisontel, Infostrada Back Office, Swisscom Italy, E-Planet, Netesi S.p.A., Inferentia S.p.A. Towards each of these companies I had important roles and responsibilities such as the management of Customer Care, Help Desk, consumer and business Back Office and numerous groups of operators as well as telemarketing and sales duties and statistic supervision and control.

In this company I was a Call Center operator with several duties and responsibilities among which managing the clients when unsatisfied with the services. I was in charge of resolving technical problems as well as activating and deactivating analogue and digital subscriptions. Finally I was in charge of a small team which offered answers to commercial inquires