Alessandro Subert Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Milano, Lombardia, Italia

Lead Salesforce Practice Unit (90+ people) with the following responsibilities :- Projects’ s Organization: from Pre-Sales stage, manage the resource plan, staffing and transition plan for Salesforce Projects- Unit Governance: monitor & manage escalation to keep the ongoing projects on plan, in term of customer expectations and company expectations- People Management & Training: define & lead the People hiring process, own path development and training (hard & soft skills)- Business Development: lead the Business Development of new or adquired Customers

Milan Area, Italy

Responsible for the IT Application Division in defining Strategy, and grating Run and Development needed. The role covers 6 different areas:Strategy: define Technology Strategy, governance and operating modelDemand: analyze business needs, identifying solutions internal Stakeholders and ClientsProject Management: manage projects, coordinating internal stakeholders and external service providersDevelopment: build and test the solution designed through the different stagesRun & Maintenance: monitor and continuous improve the performance of the systems, granting the service level agreement targetsBudget & P&L: Plan and control the costs of new implementations (Capex) and A&M or Licenses (Opex)

Milan Area, Italy

IT Commercial & Digital Application Manager with the following responsibilities:- Demand Manager: responsible to analyze business needs, identifying solutions for Marketing, Sales, Communication and Customer Service divisions- Project Manager: responsible to manage projects, coordinating internal stakeholders and external service providers- Maintenance Support Manager: responsible to monitor and continuous improve the performance of the systems, granting the service level agreement targets- Budget Manager: responsible for new implementations (Capex) and A&M or Licenses (Opex)Main Systems of responsibility:1 CRM - SalesForce (Web & App) for Sales, Customer Service and Marketing 2 IVR - Shoretel3 Web Portals (LifeRay and Sitecore)Main Project- Digital Transformation - Service Reboot- CRM Standardization & Lightning migration

Igem

- 9 years working for Accenture, covering different roles in order to match with client need- Main Project: -- Overall Client Account Plan Manager (2014 – Actual) -- Sales, Customer Care & Marketing Divisions Account Manager (2012 – Actual): -- CMT IGEM Digital Services PMO (2013 – actual) -- Service Operation Account Manager (2012 – Actual) -- Digital Hub in Cloud Solution Designer (2015 – actual) -- IT Digital Maturity Assessment (2014) -- Sales Force eLearning Web Portal & APP (2013 – actual) -- VAS CMS Platform (SaaS / 2012 - Actual) -- VAS Caring Platform (SaaS / 2012 - Actual) -- VAS Sales Platform (SaaS / 2012 - Actual) -- International Roaming Project Management & Processes Optimization (2009 -2013) -- Broadband Project Management & Processes Optimization (2009 -2012) -- VAS Project Management & Processes Optimization (2009 -2012) -- SEI – Salesforce Effectiveness Improvement (2008)- Main Work Location (per Client): -- Milan (3) -- Rome (2) -- Turin (1) -- London (1) -- Amsterdam (1) -- Dublin (1) -- Istambul (2) -- Dubai (2)

Specialistic, Economics, 105/110

High School, From Primary School To High School, 78/100

Erasmus

Activities and Societies: - Last University Year (8 exams) - Thesis project