- Greeting and welcoming Guests as soon as they arrive at the hotel while performing check-ins, informing Guests of hotel services and issuing room keys and directing Guests to their rooms
- Informing customers about payment methods and verifying their credit card data while performing check-outs
- Listening and responding to Guest queries and requests both in-person and by phone, providing accurate information about local attractions and services
- Liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by Guests
- Completing and maintaining any incident reports, daily activity reports or other reports requested by management

- Developing the hotel's social media presence on Instagram and Facebook to more readily interface with current and prospective guests - both in Italian and English
- Running market research and planning new strategies accordingly to the results
- Welcoming guests upon entry to the hotel, assisting with check-in and check out, answering phones, booking reservations, responding to emails and electronic reservations, keeping records of occupied rooms and guests' accounts.
- Maintaining an organized and clean work environment
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

- Handled customer demands and inquiries both verbally and via e-mail, managed the reservation of studying tables for students
- Developed a great understanding of the software used by the library, processed a range of documentation, and entered information into databases.
- Managed the logistics of books, be it their placement in the library or the interlibrary and users loan
- Adhered to the CDD rules and supervised the book waste process

- Facilitated transcription of database’s English-language audio into written text
- Located and revised errors produced by speech recognition software
- Used online file-management system to complete, submit, and correct transcription projects
- Transcribe recorded interviews and conferences

- Supervised the company's social networks profiles - Linkedin and Facebook
- Designed flyers and brochures and handled the internal communication system, by writing informative e-mails
- Oversaw the organisation of trade fairs (CBC Denver, Drink Japan)
- Collaborated with other departments to ensure the best outcome for the projects I was assigned to

- Developed the company's social media presence on Instagram, Twitter, LinkedIn, and Facebook to more readily interface with current and prospective clients - both in Italian and English
- Ensured that the Italian translation of sales offers, flyers, brochures was on point
- Engaged with bloggers and freelance writers for developing articles for the company's blog and managed their fees
- Oversaw the weekly internal contest between the offices
- Learnt to use WordPress, Trello and Socialgest tools

- Developed materials for digital marketing, including writing content for websites, social media pages, business presentations, and newsletters
- Took part in the Italian translation of the book "Design a Better Business" written by Justin Lokitz and Patrick Van der Pijl
- Run market research
- Oversaw a crowdfunding project

- Accountancy
- Customers calls
- Archive work
- Receptionist