Alessio Russo Email and Phone Number

OSS inventory System: functional assessment of the design, planning and provisioning systems of the Wind3 network for migration to the new Oracle SNO suite (UIM, OSM, OBI).Customer management in the systems transformation phase with responsibility on E2E team with analysis activities for the design of solutions, development and testers on the new platform.

WIND TRE Spa - Rome officeInventory Application Development System IntegratorWind Inventory System: Functional JAVA web application development for Wind-3 network design- Technical / functional analysis and e2e requirements for designing the Wind-3 network- Technical / functional analysis e2e, documentation preparation and development for the consolidation of the Wind-3 mobile network- Drawing Up of Functional Technical Analysis Documents- Analysis and addressing to offshore teams- Development of Java technology requirements for user interface and PL / SQL technology and shell scripts for back-end processes

WIND ITALIA, Rome Office • As expert member of CRM Corporate design team within ongoing Application Management• Analyse an IT consulting project aimed at upgrading current CRM application – based on Siebel 8.1– for Wind’s wireless and wireline market segments.

Regular employee in the Customer Relationship Management field based on Siebel Architectures. In particular I worked on the following activities:- Development of a web portal based on Siebel 8.0 for Telecom Italia and TIM (CRM Affari)- Development of a web portal based on Siebel 7.5 for TIM (CRM-C Portal)

Design testing cases and test for a system based on Siebel 6.3; customer support for the functionality of the application (Telecom Italia CRMR).