• Lead the development and execution of revenue generation strategies to drive company growth and meet revenue targets.• Build and manage a high-performing sales team, including hiring, training, and performance management.• Oversee all aspects of customer acquisition, including lead generation, sales funnel optimization, and conversion rate optimization.• Develop and implement strategies to ensure customer satisfaction, retention, and upsell opportunities.• Identify and develop strategic partnerships and alliances to expand the company's reach and revenue streams.• Collaborate with the product team to align product development with market demand and pricing strategy.

• Played an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.• Sourced new clients through canvassing, events and marketing initiatives.• Developed & executed Company’s communications strategy, including branding & social presence.• Represented the company speaking at or taking part in more than 20 translation-related conferences or networking business events.• Focused on growing and developing existing clients and generating new business.Key Achievements:• Increase annual enrollment by 120%.• Delivered 170% to 2016 sales target by developing a new-to-company strategy to target the LGBTQ-friendly companies.

• Identify potential sales opportunities, conduct intensive and structured prospecting of new clients to develop new accounts.• Follows a proven sales process that includes prospecting, qualifying, targeting, identifying customer needs, developing value propositions, coordinating with internal and external stakeholders, presenting solutions and alternatives, and closing the sale.• Key Account Manager tasks. Increasing the value of current customers while attracting new ones.• Actively monitor tenders and RFPs, respond to opportunities.• Plan and oversee local event marketing initiatives.• Attend conferences, meetings and industry events.Key Achievements:• Delivered +400% new business revenue above company average in 2021 with a personal growth of +30% in 2022 and +100% in 2023.• Negotiated the 2nd biggest deal in the company.

• Active collaborator on the Way We Work change management team, facilitating 600+ Scotiabankers to embrace new Ecosystems behaviours and use of spaces.• Co-create Standard of Procedures and guidelines to unify the customer experience and the operational effectiveness across 10+ Ecosystems.• Point of contact and on-boarding for 600+ employees, including all executives, VIP guests and Group Head in International Banking.• Community building, event and meeting management.• Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.• Change Management - Support the Way We Work change program and provide input to management and program team about opportunities for reinforcing change program.• Embed Continuous Improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.Key Achievements:• Increased readership of newsletter and all bilingual communications (English and Spanish) of 225%.• Successfully onboarded 300+ employees in 2 days.

• Translator in the tech, IT, medical, marketing, tourism and technical translation domains (>3,000.000 words translated).• Interpreter during business meetings, interviews, conferences, fairs, art exhibitions, etc. (>1500 hours of interpreting).• QA Tester and Localizer for websites, apps and videogames (Real Madrid, MSN, The Sims, etc.).• Software and app localizer.• Selected third-party providers and negotiated budgets and deadlines with clients.• Gave advice about the technical, cultural and timing feasibility of all localization projects.

• Handle 40+ customers daily, with duties including troubleshooting software issues and dealing with admins' requests.• Helped management setting up an official on-boarding training plan.• Received an average 98% customer satisfaction rating, 15% higher than company average.• Give feedback to the development and localization teams.• Log Jiras on Salesforce.

• Verifing all different aspects of the game are working as intended. • Monitoring issues through bug reporting tools, monitoring the bug input and escalating issues as appropriate. • Collaborate with QA Engineers to develop effective strategies and test plans• Execute test cases (manual or automated) and analyze results• Create logs to document testing phases and defects• Conduct post-release/ post-implementation testing• Work with cross-functional teams to ensure quality throughout the software development lifecycle

• Prepared lesson plans for over 10 in-company classes a week to accommodate students with varying English proficiency levels.• Managed up to 20 students per class and supervised during collaborative projects to maintain an engaged learning environment.• Using a modern and dynamic teaching approach which allows students to communicate easily using the taught language.• Facilitated and trained students for the Cambridge Advanced and TOEFL exams, resulting in a 45% increase of exam scores.• Teaching specialized English/Spanish/Italian courses such as those which cater to the needs of business people and executives from all over the world.

• Coached staff on delivering exemplary customer service: above 70% client satisfaction rating.• Lead and managed 6 employees.• Studied customers' behaviors and created specific Experience Plans to improve the overall in-store experience.• Onboarded Store Manager and all new employees.• Represented a bridge between customers and the brand.• Lead customer implementation and onboarding.• Provided technical and customer support as per company core values.• Worked cross-functionally to resolve customer issues.Key Achievements:• Increased average store customer satisfaction by 15% in 1 year.

• Oversaw store operation, scheduling for 5 associates, and safety in partnership with store owner.• Convey seasonal message, and elevate shopping experience through dynamic and compelling visuals.• Study local market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.• Exceeded both sales and profitability forecasts for FY2005 and FY 2006.• Determined staffing requirements and hire or oversee hiring of staff.