Valentina Alessi Email & Phone Number

Remote

* Influence product strategy through collaboration with product teams to build and prioritize quarterly product roadmaps through insights, deep dives, data analyses and case studies and support hundreds of product feature rollouts, demos and product-led trainings*Spearheaded product feedback processes with Enterprise organization, causing a 500% uptick in feedback over the course of one year, managed enterprise-specific feature requests across several Wix product teams resulting in 356 total number of Enterprise client coming from 110 Enterprise clients*Developed and launched Wix Customer Advisory board, an exclusive program for 50 top Wix Partners and agencies, over the course of a year led 20 hosted trainings, webinars, roundtables, beta tests and 1:1 interviews in collaboration with product teams, shaping product development resulting in of requests and user voice on topics like Invoices, Google Merchant Center, Mobile Studio App, AI Chat Bot (in progress with 40 Alpha testers)*Created a system to submit, track and fulfill requests to interview managed accounts and scaled it across 30 product teams resulting in nearly 200 completed interviews and 120 participating stakeholders*Work with Users and Partners (Agencies, Top Users & Enterprise Accounts) to understand their unique needs and requirements* Serve as liaison between Account Management and Product teams and be the go to authority on the Voice of Users & Partners including product gaps, pain points and feature requests*Conduct deep dive research, requirements gathering, data synthesis, and competitor analysis to produce product recommendations backed with data*Build and maintain monthly/quarterly reports, project/research documentation, Monday.com and Jira backlogs

Remote

*Executed customer success tasks such as onboarding, renewals, website reviews and feature adoption within the Bookings Fitness department of a cloud based web development company in the technology industry*Managed an international book of business of 70 Wix accounts and grow its overall revenue by 45% over the course of 18 months, resulting in a 25% increased rate of renewal and a 15% decrease in churn*Developed monthly product trainings for business customers and their teams increasing product adoption by 32%*Mentored 5 team members while manager role was vacant for 6 months, resulting in quicker off-ramp for team

Remote

Miami Beach

*Executed customer success tasks such as account management, onboarding, training, consultation and renewals for a book of business of 30 enterprise accounts such as Marriot Hotel, Fontainebleau Hotel, Miami City Police, Gulliver Prep, Starwood Capital Group totaling a yearly ROI of 1M+ for a fitness business in the wellness industry*Reversed the loss of a corporate client account worth 85K during the first month on the job by leveraging third party solution*Strategized retention for 10 accounts in jeopardy during the COVID-19 pandemic by converting to third party software offering virtual fitness and ensured continuation of service with a resulting loss recovery of 50% monthly ROI *Expanded lead generation to an untapped market and built relations with key stakeholders that led to the acquisition of 4 new client accounts, resulting in a 18% increase of revenue and a more diversified client network* For the first time in 6 years, orchestrated bi-monthly meetings of key stakeholders staff, which resulted in an increased retention of 25% *Without prior experience, trained myself and my team in the SaaS computer operative system Mindbody, reducing errors in sales inventory by 15% ,resulting in efficient company quarterly financial reviews

Miami Beach

*Developed, owned and managed product roadmap for a Florida-based company selling international yoga retreats, tripling company’s revenue in the course of five years

Costa Rica

*Developed and managed product offerings in the areas of web development, programming, video on demand and automations

Larkspur

Miami Beach

Bachelor'S Degree, International Law And Legal Studies

Activities and Societies: Senior Capstone on “Indigenous Peoples Movement in International Law: Right of Self-Determination and Land Cases”

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Attended while also working full time

High School Diploma, Languages